We love animals.At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet.We capture that connection with 100% handmade plush replicas of YOUR PET!That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones!Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more!But Wait! That's not all!EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Cuddle Clones (cuddleclones.com) has 1,486 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
cuddleclones.com
Website
cuddleclones.com
Category
Pet Stores
Location
Kent, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have asked for changes to my clone. I don't feel like they understand. The last few pictures don't look like the made the changes I requested. Email response is fast and friendly.
Response from Cuddle ClonesJan 19, 2026
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re glad to hear that our email responses have been fast and friendly.
Your comments have been noted and will be shared internally for review.
KF
kat F.
Customer service was always messaging…
Customer service was always messaging to make certain i had all pics of dog so they could make her perfect for my friend i got her for
Response from Cuddle ClonesJan 19, 2026
Hi Kat,
We appreciate your kind feedback!
EC
Edward C.
Do not recommend
Ordered pajamas and socks in November for Christmas. I never received them and canceled the order. Instead of acknowledging the cancellation, I keep getting updates on the order. I finally replied and told them that I was disputing the charge with my bank. Guess what? Manuela replies the same day and tells me items just shipped. The customer service and response time is abysmal. If you can find another company that does the same thing I would use them. Otherwise, you’re rolling the dice with this one. Manuela replies that all these events are coincidental, however, cannot deny that I ordered on 11/20/2025 and as of 1/19/2026 still have not received. CC overall Yelp score 2.5...that should tell you that 50% share similar view. Other businesses out there that offer same service. Please consider.
Response from Cuddle ClonesJan 19, 2026
Hi Edward,
Thank you for sharing your concerns. I’d like to clarify the timeline and communication surrounding your order.
After reviewing the full conversation history, I can confirm that all of your emails were responded to, with updates provided regarding the production stage, shipping status, and our applicable policies. Your order shipped on January 9, and the email requesting cancellation was received on January 16, which was after the package had already left our facility. Unfortunately, once an order has shipped, it can no longer be canceled.
The shipping notification you received after mentioning a dispute was not triggered by that message, but rather by the carrier update tied to the shipment already in transit.
I understand this experience was frustrating, and I’m sorry it did not meet your expectations. That said, the order was processed and communicated in accordance with our standard procedures and policies.
Cuddle Clones team
HS
Heather S.
This company is a scam and filters reviews
This company is a scam and the products are subpar. I am curious about the positive reviews? The pajamas were extremely expensive. And the quality is cheap, plastic feeling, thin, the prints of the pets are low quality and blurry, overall they are poorly made. I would never purchase this product in person let alone spend so much money. I find it hard to believe that there are so many positive reviews for this product. Also, I wrote the exact message above as a review for each product that I ordered. I used the verified purchase link sent by CuddleClones and none of my reviews are on any of the products. I purchased: Pet Face Pajamas, Kids Pet Face Pajamas for $147.28 USD and then another order at the same time for Pet Face Pajamas for $120.31 USD. $267.59 total for goods that aren't even worth $10, items that my children won't wear, and "Due to the custom nature of these printed products, refunds and alterations are not available for these products."
Response from Cuddle ClonesJan 19, 2026
Hi Heather,
Thank you for taking the time to share your feedback. I’m sorry to hear that the products did not meet your expectations.
Our policies regarding custom products — including the fact that printed items are not eligible for refunds or alterations — are clearly stated on our website prior to purchase. Additionally, details about the materials used and photo guidelines are also made available before ordering to help customers make informed decisions.
While we understand and respect that personal expectations can vary, we do stand by our products and our policies in this matter. Your feedback has been noted and will be shared internally for awareness.
Cuddle Clones Team
TL
Teresa L.
I love my pjs and blanket
I love my pjs and blanket with my dog's head. They are great quality and look amazing. The customer service was extremely helpful when my pjs didn't arrive on time.
Response from Cuddle ClonesJan 19, 2026
Hi Teresa,
Thank you so much for your kind words! We’re thrilled to hear that you love your pajamas and blanket and that the quality and final result met your expectations.
I’m also glad our customer service team was able to assist when your pajamas didn’t arrive on time. Your feedback truly means a lot to us.
Thank you again for taking the time to share your experience.
Cuddle Clones Team
AK
Adam K.
Do the initial review!
The review of the product prior to it being shipped was totally worth it. While the initial presentation was very good, this process made it perfect and exactly what I wanted. Excellent communication throughout
Response from Cuddle ClonesJan 19, 2026
Hi Adam,
Thank you so much for sharing your experience with the initial review process. We’re really glad to hear that the sneak preview helped fine-tune the details and that the final result turned out exactly as you wanted.
We also appreciate your kind words about the communication throughout the process — feedback like this truly means a lot to our team.
Thank you again for taking the time to share your thoughts.
Cuddle Clones Team
SD
Stephen D.
They were very willing to accept my…
They were very willing to accept my requests of an altercation to my Manny cuddle clone. They also told me if I thought of anything else to please reach out bc they knew how important it was to me to make sure the clone was as accurate as possible, reassuring me they'd be there every step of the way
Response from Cuddle ClonesJan 16, 2026
Thank you so much for taking the time to share this feedback. It truly means a lot to us 💛
We’re really glad to hear that you felt supported throughout the process and that our team was able to work closely with you on the alterations to your Manny Cuddle Clone. We know how deeply personal and meaningful these pieces are, and ensuring accuracy and care every step of the way is something we take very seriously.
Your kind words reaffirm exactly what we strive for—being present, attentive, and supportive whenever it matters most. Thank you again for trusting us with something so important to you.
AC
Andrea C.
No refund received just weeks of getting a runaround
Unable to get refunds from a cancelled order that are due to me. I’ve been communicating with the company for several weeks. Very frustrating. Both ShopPay and my bank say the merchant must resolve the problem- they keep on insisting the problem is not on their end. I requested transaction confirmation #s but instead they just responded with the original emails which stated refunds were processed. I’ve provided them with copies of the transactions, emails & my bank statements. They say there’s nothing they can do! I will file a dispute with my credit card bank. I will never order from them again and recommend others stay clear too!
Response from Cuddle ClonesJan 16, 2026
Hi Andrea,
Thank you for sharing your experience. We understand how frustrating refund-related concerns can be, especially when the transactions don’t appear in the usual way. After a thorough review and escalation, we confirmed that the refunds were successfully processed on our end before the original charges fully settled with the bank. Because of this timing, the refunded amounts were applied upfront and reflected as adjusted final charges rather than separate refund transactions.
We recognize how confusing this can be and regret the frustration it caused. Our team carefully reviewed the account details to ensure no funds were missing. While we respect your decision to pursue the matter further with your bank, we can confirm that the refunds were handled correctly according to our records.
