Tom J.
Out-of-Box printer
The original out-of-box printer that I ordered, did not bootup properly. I knew I was taking a chance with buying it before they even sent it to me. CTS took back the bad printer at no charge to me, and sent me a new printer, at no shipping cost to me. The new printer was less expensive than the original, so I was refunded the difference in price. Emma was very helpful in dealing with the issues and arranging the replacement printer. The new printer booted up and works. Thank you for your responsiveness in resolving this issue.




