CTS POINT, INC is devoted to delivering exceptional IT solutions through our online platform. Although we are based in Covina, California, our team brings a wealth of experience and expertise to the IT landscape. Our unwavering commitment to excellence fuels our mission as we serve the needs of our valued clients.
CTS POINT (ctspoint.com) has 205 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
ctspoint.com
Website
ctspoint.com
Category
Computers & Phones
Location
COVINA, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Frank Hill was very helpful and the service was great.
JA
Jose A. S.
Emma helped me quickly and effectively…
Emma helped me quickly and effectively to find a product I had been searching for for days, and she emailed me the quote. A true professional.
Response from CTS POINTOct 1, 2026
Thank you so much for your kind words! We’re delighted to hear that Emma was able to help you quickly and find exactly what you were looking for. We truly appreciate your feedback and are grateful for your recognition of her professionalism.
JR
Javier R.
Bill Dawson
Bill Dawson, is great to work with! Will continue to do business with Bill!
Response from CTS POINTOct 1, 2026
We’re glad to hear you had a great experience working with Bill. We truly appreciate your continued support and look forward to serving you again in the future!
SC
STEFAN C.
next time
good experiences !!!
Response from CTS POINTOct 1, 2026
Thanks so much for the great feedback! We look forward to making your next experience even better!
MM
MM
Classic bait and switch scam.
1) Sep 7: Initial order (#312597) for 2xWD Red Pro Drives $785.25 each.
2) Sep 15: they send a FedEx tracker (520240997918). It is strange because it shows that it was shipped from SAINT PETERS, MO, while they are supposedly based in Covina CA. They also sent it suspiciously AFTER it was supposedly picked up and delivered!
The tracker does not allow me to see which address it was exactly delivered to, only the City and State, which matches my city and state. When I report a missing package on fedex it prompts for a masked @yahoo email. And not mine.
3) Sep 15-16: they started calling and emailing me frantically to “follow up” if the shipment was delivered. I thought it was bizarre for any e-store to send 3 emails in a day hours and claiming it was delivered when I did not even prompt. Then I got suspicious and tried to locate it with Fedex for many days. They were also pressuring me to rate 5 stars on Trust Pilot so they earn a bonus.
Thing is I am using a shipping mailbox forwarder and I thought the forwarding company was not updating the delivery receipts on time. Told them will give the stars once I got the delivery as per spec.
3) Sep 18: I asked for a delivery proof they respond: “ I just received confirmation from our team that, unfortunately, the original shipment was lost.” - yes lost. Showing delivered but lost. Mind you the forwarding company (receiving address) is a single facility with no neighboring homes to be mistaken with.
4) Emma offered replacement for two WD221KFGX drives at increased price of $1,103.84 each!!!! Lol
5) Sep 18 I demanded full refund.
6) Sep 21: They did refund it with reduced amount - I lost around 100 USD due to bank fees and exchange. And a wasted 2 weeks of follow ups.
After research and myself being confused on how a fedex package can be faked I realized it is not only possible but common, with shady stores:
Using a real, unrelated tracking number: The scammer finds or generates a real FedEx tracking number for a package that was actually shipped to someone else in your same city, zip code, or general neighborhood.
Response from CTS POINTOct 1, 2026
We sincerely apologize for the confusion and frustration this situation caused.
We would like to clarify what happened after conducting an internal investigation. Although our company is based in Covina, California, we work with multiple fulfillment centers across the United States. Your order was assigned to one of our fulfillment centers in Saint Peters, Missouri, which is why the tracking information showed Saint Peters, MO as the shipment origin.
Unfortunately, we later discovered that the fulfillment center provided us with incorrect/false tracking information. Based on our investigation, the products were not actually shipped as we had been told. The fulfillment center failed to inform us promptly that there was an issue with the inventory lost and instead provided tracking information that initially appeared to show a completed delivery. We were therefore also working with incorrect information when our team contacted you to follow up on the delivery.
We sincerely regret that we did not identify the issue sooner and that you had to spend additional time following up with us and FedEx. This was not the experience we intended to provide.
We have taken this matter seriously and are reviewing our fulfillment-center procedures to prevent similar situations from happening again.
Regarding the replacement price, these drives have been experiencing high demand and limited supply, which has caused prices to increase frequently. However, if you still need the drives, we will work with you to get the lowest possible price through our distribution channel.
Thank you for your patience and understanding.
ST
Staci
Very helpful with getting the part we…
Very helpful with getting the part we needed shipped out the same day
MI
Mike
Great experience and service
Great experience and service. Emma Bush even followed up with me after the delivery was made to see if everything was ok.
