CSC ServiceWorksReviews of cscsw.com

I have intentionally waited almost a week to write this review so I could make sure my emotions were not involved and just state the facts. If I could give this app zero stars, I would, but we all know that's not how the rating system works. I have had to use the CSC laundry app 5 times at 5 different campgrounds and each time it was a pain in the backside. Two of the times using the app I've had to report to CSC Service Works because a machine wasn't working. Both times ended in my blood boiling over ineptness and a head ache, like a real physical head ache. This last time the machine took my money, I followed the directions and pressed start and it then gave me an error and wouldn't start. I downloaded the service works app like the instructions said in order to report a problem with the machine, but when I scanned the "license plate" on the machine it told me the machine didn't exist. So, I called the company to report the issue. Of course you are placed on hold immediately and every 30 seconds a recording would come on saying "your time is important to us, we will be with you shortly". Apprently that is a lie because 30 minutes of my time later someone finally came on the line. When I said I was reporting a machine that wasn't working they asked for the "license plate" of the machine. I read it off the machine to her and she said, "that machine doesn't exist." I said, "it does, I'm looking at it, and it took my money." She asked to put me on hold again so I could be transferred to someone who could refund my money. 15 minutes later I had to start all over with the conversation. I literally roll my eyes and start looking for a laundry mat when I see these CSC operated machines. This is the WORST service ever. I encourage all campgrounds, apartments, and other places who use this service to please rethink and use something else.

I had a refund of 57 dollars ot took them a month to process that and when they did they only gave me 7 dollars and kept the rest of my money I been on the phone with these people everyday and Noone can give me my money so I'm going to file the biggest complaint with the news station and I'm going to file a police report for them stealing my money and refusing to give it back to me. Is it because I'm black

CSC service work sent me postal mail a few days ago calming their network had been hacked and my personal info (Name, credit card number, birth date, and all my GOV info) was stolen. They suggest I sign up for their credit card protection plan. It scream "SCAM" to me for I never have given them my personal info nor have I ever used a LAUNDRY APP/COMPANY..

I don’t understand how is this company still in business despite having hundreds and thousands of complaints, and literally has become a popular opinion that do not use their machines. Not only their washer and dryers are subpar, their tire inflating machines are equally a rundown failure. They just take your money to not provide services. On top of that, not a single time have I ever received a refund out of them. I have drained almost $50 on their machines and thrown some good clothes worth $100s because their machines spoiled them. PLEASE SHUT THIS COMPANY DOWN.

The washers and dryers are out of service half of the time, and then don’t work another 10% of the time! The washers always suck and don’t drain a lot of the time, and the dryers take like 3 cycles to dry anything! And it’s way overpriced not even taking into consideration how much it costs :/

Csc services is the worsts washing machine customer service, they're a scammer when it about to make refund, they just ignored. so just be careful when you are reloading your wash machine csc cards, cause if the cars don't work or card chip doesn't work, csc will never make no refund at all. so better watch those thieves they should not be on business at all.

I am appalled by the numerous negative experiences people have had with this company, many of which mirror my own. It seems that the company is not interested in improving its services. I encountered an issue with two CSC cards that I had loaded. One stopped working between washing and drying two loads of laundry. Fortunately, I had a second card that I was able to load with another $50 in order to complete the drying. However, after three weeks, the second card also stopped working, even though both cards had a balance when loaded. I was instructed by a polite representative to mail the first card in for a refund, but I never received the refund, as the company claimed they did not receive the card. As a result, I did not trust them enough to send in the second defective card. I provided documentation they requested, including screenshots of my credit card statement and email correspondences with the card services department, but the company claimed they did not receive one of the credit card payments and told me that I had to take it up with my bank. My bank is now investigating these transactions and the fact that the cards were stopped by CSC. I believe the company needs to provide a way for both the company and the customer to view the activity on the cards as it is very frustrating for them to ask me about my balance. This lack of transparency is indicative of poor business practices.

UPDATE: The company responded on Trust Pilot but no resolution yet. They won't tell me when the service will be done so I'm left wondering if it ever will. We moved into an apartment building serviced by this company and the card that dispenses laundry cards doesn't work. It has been six weeks. The landlord also has called and put in work orders. The service tickets are marked closed within an hour or so without anyone actually servicing the machine. This has happened multiple times. I don't know if it's the technicians they contract with lying to the company or the company itself blowing us off but the end result is the same. I have talked with reps on the phone to see if I can get a time for service to be there but they can't give it to me and have no way, so they say, to contact the technicians directly