Precious M.
Lord knows if I could give -1 I would
Lord knows if I could give -1 I would. I've complained/submitted request at least 15 times about the same machines breaking down over and over. After 4 months we were to scheduled to have new machines delivered yesterday. Nobody showed up, nobody called or emailed to say the date has been changed. All you get is emails that say " I'm reaching out to our operations team". The team must consist of 1 person nationwide because this is the most unprofessional, unconcerned, inconsiderate company I've ever dealt with in my life. This company needs to be shut down because people will be better off washing their clothes by hand like in 1920.
Response from CSC ServiceWorksJul 3, 2024
Hello Precious, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best in Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]