CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks Reviews | Read Customer Reviews of cscsw.com

CSC ServiceWorks reviews

289 approved reviews, newest moderated first

Nicole G.
Nov 8, 2024
Landlords beware
Landlords, stay far away from this company!! They make it impossible to get out of their contracts. You have to write in a cancellation request no more than 6 months before the contract is supposed to end. You'll have someone contact you promising the service will get better and if you decline and ask to move forward with the cancellation, they ignore all emails and tell you to email them the month it expires. They'll leave their system in your building and refuse to pick it up. Update: I included the email CSC provided below and of course got no response. At this point we have to bring in our legal team to get them to remove their equipment. Save yourself the hassle and money and STAY AWAY from CSC
Response from CSC ServiceWorksNov 15, 2024
Hello Nicole, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class client service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns. Please email [email protected] and include the full property address where the machines are located. I will review your account and verify your CSC account representee, and partner with them for a resolution. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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customer
Nov 3, 2024
Machine still broken....
UPDATE - Washing still not fixed. The water inside now looks like a 6th grade science experiment gone wrong. Zero sense of urgency to fix broken machines. No major issues with the app but.... CSC ServiceWorks is slow to respond to service requests. We only have three washers and three dryers in my small apartment complex but one of the washers has been out of service 3 times recently and is currently filled with (stinky) water yet again. I sent a request a week ago. The nearby laundromat is looking like the much better option.
Response from CSC ServiceWorksNov 15, 2024
Hello, Thank you for leaving a review for CSC ServiceWorks. CSC takes pride in ensuring our customers receive Best-in-Class customer service. On behalf of the company, I am truly sorry to hear that we fell short of your expectations. I am committed to addressing your concerns and improving your experience with us. Please email [email protected] and include the full property address where the machines are located, the malfunctioning machines' ID numbers, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Douglas H.
Oct 7, 2024
This is a update 10/6/24
This is a update 10/6/24. The bottom line is this that CSC GO needs a new CEO. I would gladly pay more if the App & the washer & dryer would work 75% of the time. If would be perfit if they had a 800 phone # 24/7
Response from CSC ServiceWorksOct 28, 2024
Hello Douglas, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more on your 1-star rating, what our team can do to improve your CSC Go and overall customer experience. Please email [email protected] and include a detailed description as it relates to your Trustpilot review. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Stephen M.
Oct 6, 2024
Sleazy nest of thieves
My bank and I have determined that all the tire air machines, ice vending kiosks and just about anything else that has charged my credit card but provided no product or service, and displayed phone numbers that either don’t answer or take messages and never respond, are this same sleazy nest of thieves.
Response from CSC ServiceWorksOct 28, 2024
Hello Stephen, Thank you for publishing a review for CSC ServiceWorks. With over one million machines, we are the leading laundry solutions provider and air vending services in the United States, Canada, and Europe. We are not a provider of ice vending kiosks. If you utilized one of our tire air machines and experienced an error, please email [email protected]. In your email, include the full property address where the machine was located and/or the machine ID number (ex. 123-CSC) and the exact issue you had with the machine so I can further assist you and provide the best resolution. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Roquelle
Sep 29, 2024
Unacceptable Service
My building STRATFORD HOUSE machines been offline for 6 months now. I put in over 10 service requests and still nothing is resolved. I was told we need a new HUB in April and after that customer service stopped responding to my messages. Still cant wash clothes so I have to go to the laundromat. I still have money on my CSC GO mobile app that I can’t even use. Horrible is a understatement.
Response from CSC ServiceWorksOct 28, 2024
Hello Roquelle, Thank you for publishing a rating for CSC ServiceWorks. We take pride in ensuring our customers receive the Best in Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more on your 1 star review. Please email [email protected] and include the full property address where the machines are located (street, city, state, zip code). I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Maryann
Sep 28, 2024
Worst customer service ever- and they…
Worst customer service ever- and they will not refund your account when you need to close out! I’ve been calling for months now asking them to refund the 25 bucks on my credit card to close out my account since my building switched over to a new laundry service, and they always say they will take care of it, but it never happens. I’ve called several times and still haven’t heard back anything! Worst laundry company out there.
Response from CSC ServiceWorksOct 28, 2024
Hello Maryann, Thank you for contacting CSC ServiceWorks with your concerns. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like we missed the mark with your customer experience. On behalf of the company and if assistance is still needed, I want to look into your refund concern further. Please email [email protected] and include a copy of your Trustpilot review, full property address, and email address associated with your mobile account. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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J L.
Sep 27, 2024
Complacency and disreputable practices.
What is wrong with this company? Everything. Their criminal negligence and outright dishonesty has led to a multi-million dollar class action lawsuit being filed against them in an attempt to hold them accountable for their multiple breaches of contract. Companies like this, those who troll customers with fake reviews (proven) and glittery videos of how great they are, need to be forced into either cleaning up their act or closing down. Be warned - NO ONE has had a good experience with CSC GO, no one.
Response from CSC ServiceWorksOct 28, 2024
Hello J Love, Thank you for publishing a rating for CSC ServiceWorks. We take pride in ensuring our customers receive the Best in Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to know more on your 1 star review and detailed issue/concern with the CSC Go application. Please email [email protected] and include a detailed description as it relates to your Google review. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]
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Krissy
Sep 25, 2024
Worst Service
I will be cancelling all services and machines for this property I manage in Chicago, IL. I have been waiting 3 months for someone to register my card kiosk so that I can make service requests. I've needed cards loaded into the machine and have made multiple requests. I have put in multiple services requests for multiple reasons, and when I call to check the status of the service requests, I am told parts are needed and I have to wait for the order of parts(weeks). How would the technician know which parts are needed if they never arrived? This laundry room requires key access that the technician does not have and there were NO calls made for entry. When I call to inquire, a new service request is created which does not help. Worst customer service ever.
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