RdnckCntryGrl
REFUSED TO CASH OUT BONUS
(Final Edit: After After several emails and the last Edit, 4 days later, I finally get the deposit. They did honor their no deposit bonus. It should not have been this hard and frustrating and maybe it was lack of communication between employees. Anyways, I'm going to give them the benefit of the doubt and I'm going to place money with them. They did make it right so I'm going to give them a break and give them a chance. Look for future reviews on how my future experiences go. (Edit again: Still 1 star and wish there was a zero rating cause this is what I actually want to rate them. Did not receive said email from Players Relations Manager like stated. I sent them an email about this and now I am waiting on a reply. Will update again as soon as I get a response.) (Edit: They have reached out due to this review so we will see what happens. Will post another update as soon as I can.) I got an email from a sister casino for free plays to this casino. I decided to check them out. Well, I read the terms of the bonus after I created my account with valid information. I decided to go a head and play to see what happened. Well, lo and behold, I won and kept willing and blew their terms out of the water. (The bonus was a no deposit required, 105 max cashout and like 50x wagering and winnings including bonus) I was well over this 50x and they even took out 3000 to complete the terms. I emailed support to find out exactly what was needed for me to cash out the 105 max. They sent me an email back letting me know. I had everything they needed so I went to the cashier, saw that their system was good with me cashing out (it wouldn't have lete if I hadn't met the requirements) so I proceeded to cash out. I got an email saying that it could take up to 5 business days to process which I was okay with. Well, 3 days in and I log into my account only to find that they denied my cashout and took all the money from my account. For no reason. They have been dodging my questions and giving me generic answers not really telling me why the decided to do this. Today, I get an email with their rules for having an account. I read it and I just emailed them back staying that I have not done anything to jeopardize my membership, considering I have only just created this account 3 days ago. They have still denied my cashout and still refuse to tell me why. I told them to cancel my account and that I will do business with my regular casinos because they treat their patrons with respect and they actually payout like they say. Do not play at this casino because they are very untrustworthy and you will lose your money and the won't pay out.
Response from Crypto Loko CasinoDec 27, 2022
UPDATE 2: Just confirming that payment was made on January 8th via the registered Bitcoin account. Thanks once again for the patience and cooperation and apologies for the inconvenience. UPDATE: Thanks so much for getting back with your details so we could locate your player account. After review our Player Relations Manager determined that you are quite correct in this situation. He has reached out to you via your registered casino email address. Please reply and we should be able to rectify the situation for you. Greetings, sorry to hear you're having issues. We'd love the opportunity to assist, please reply to the Trustpilot request for further information we have submitted, it will allow us to locate your player account and help if we can.




