Tamo B.
I don't believe my last issue was…
I don't believe my last issue was resolved properly

Crypto Loko is the #1 online casino for fun done FAST. We don't play around when it comes to getting you paid, because who has time to wait for their winnings? Not us, and certainly not you. You'll always get your withdrawals quickly, safely, and securely.Deposit easily using any crypto coin to get the fiesta started - from Bitcoin, to Litecoin, Ethereum, Doge, and more - the choice is yours. Enjoy crazy-big bonuses every day, Free Spins on the hottest slots, 100s of super fun games, and the best 24/7 customer support ever! Think that’s crazy? It’s better - it’s LOKO.
Crypto Loko Casino (cryptoloko.com) has 652 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Tamo B.
I don't believe my last issue was resolved properly
Jake L.
Never seem to win they give you fre spons but if you do make it thru the play thru they take the excess cash with is fine but leave you with just enough to cash out if u don't see this happening which it does not tell you it just takes itbout and you happen to spin once more you can't cash out
aaron F.
Was the VIP member for a long time and since I started winning, they revoked my VIP status and hasn’t changed for months
gilajikput
to be honest at first i love play here but after my last withdraw i lost interest in playing here.. it takes almost a month since the first i made request also the support didnt even helping
ANDRE DE L.
I'm particular about where I deposit but I read online that they had fast withdrawals that took only a few hours to process at most. Lies. I should have known. The fast payouts are only for club members or some bs like that. Everyone else has to wait 7-10 days. They'll probably extend out my payout time to 6 months like their sister sites do. They do not have fast payouts.
M V.
At first everything was great, I had a few wins, and the turbo pay, and coindraw options were fast and simple. Then they were removed as an option and per the chat I was informed I had reached my max. The terms of service are very controversial as they say 2500 daily and 10,000 weekly withdrawl limits for Bitcoin users. This is false. You’ll never get this opportunity since the max allowed on Turbo or Coin is in fact 2500.00. Then it is removed. The reason I was told is my player class changed. So the more you play or win you are downgraded 🤣. Ok so then you can choose Bitcoin withdraw. You can only do 2500 at a time, so hypothetically say you win 5k you must split the withdrawal into 2 separate withdraws, here’s where the catch is. It’s 5 days to review 1 withdraw and then 5 days later they’ll review the next one. So it becomes a very long tedious wait time upward of 1-2 months. Nowhere in their TOS is this explained. The entire sight states crazy fast withdraws, fastest withdraws, etc, but they do not explain that it’s capped at 2500. Period forever once you have withdrawn that amount the option is removed. Very nice customer service, and games are fun and I have won, and been paid. But now I’m punished for continuing to play and will have to wait 1-2 months for withdrawal. If you like to gamble, this is probably not for you. I currently went from VIP2 to NO VIP status just for playing, since once your player class changes they remove Turbo and Coindraw, leave you with their slowest Bitcoin withdraw, and a 5 day review period between. Therefore you’ll never reach a 2500 Daily Cash out, or a 10,000 weekly due to the absolute impossibility. This should be explained in their TOS. Fun site, excellent customer service, just the withdraw process needs better communication and ALL the rules should be in writing. How exactly can you have daily 2500 withdraw limits when you don’t pay out 2500 consecutive 🤣. I’ll let you all know how long it takes me to cash out the remainder. 🧐. Here are their TOS that they don’t do a good job explaining with. It’s the line depending on the withdrawal method, because once you max their Turbo pay, and Coindraw, out it’s Bitcoin withdrawl only. 5-7 business days to review, and then you wait 5-7 business days again if you have multiple withdraws. APPROVAL OF CRYPTO WITHDRAWALS 1. All withdrawal requests must first be reviewed and approved by Crypto Loko before being sent for payment. 2. To the best of our abilities, all withdrawal requests made by customers depositing via cryptocurrencies (such as BTC/LTC/ETH/USDTE...) shall be reviewed within 1-3 business day from the date of the request depending on the withdrawal method. 3. Payments will, in most cases, be made instantly following approval, but while Crypto Loko endeavors to pay out withdrawals instantly, in some cases a withdrawal may take up to 72 hours or longer to process. 4. A maximum of $2,500 will be approved per 24-hour period. A maximum of $10,000 will be approved per 168-hour period. Ineligible requests will be denied within that time frame. Exceptions may apply based on the customer’s standing and activities with Crypto Loko. APPROVAL OF OTHER WITHDRAWALS 1. All withdrawal requests must first be reviewed and approved by Crypto Loko before being sent for payment. 2.To the best of our abilities, all withdrawal requests made by customers depositing via credit and debit cards shall be reviewed within 7 business days from the date of the request. 3. A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame. 4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations. 5. Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.
Kane De H.
I did a no deposit bonus last week and won money from it and made a withdrawal. I asked the employees of this company how long it took until I got my money, after which they said that I will not get it because my country is not accepted. for no deposit bonuses. I found this very strange because I didn't see anywhere where this was not allowed. What I also find very strange is that it said that my withdrawal had been approved, but the employee said that it was not approved because I was not allowed to use the no deposit bonus, which is not stated anywhere unless you read the conditions very carefully, but honestly who read this now?
Response from Crypto Loko CasinoMar 19, 2024
Greetings Kane, we read and reply to all complaints, every time. Get back to us with your information on the Trustpilot request we sent you. It will give us the necessary details to locate and review your account, if there's been an error on our part we will correct it. If we can't we can at least clarify the situation. Looking forward to hearing from you. Best wishes, -Your Loko
Greg and S.
Hello, I played and won with my first NDB I recived when Registering. I made the roll over with plenty to spare so, when the roll over was met I did not notice right away. I then figured out how to do the whole crypto thing , so I could make the verification and cash out. If it worked I would continue to play. I did continue to play while awaiting verification and I got lucky again bringing my winnings up over $1200. I got back down to just under $1,000 when I was able to withdraw. I requested to withdraw $900, leaving the rest to play. The money came very quick but I only got like $104, my coupon max, I thought was $175, that they already took me down to when I hit the roll over. I saw a manager withdrawl for the difference and I am still waiting to see why. I have a feeling they are going to tell me the max is the max and I can only actually withdraw that, even if I won more after it was technically mine. Then they are going to tell me the max is only $100. Which still makes no sense because they say you will get back you verification deposit also. So, even if that is the case (which i do think is totally wrong), i was still shorted $5. What is the difference. Are you saying I have to cash out and deposit again to keep my winnings after completing the roll over requirements? This is the only reason I can think of that I would not get it. If it is a mistake and I get it back, I will change my rating. I emailed in, but the 72 business hours that it takes to get a response feels like an eternity, when this kind of money, will really help you out at the moment. I feel like they are hoping you forget.
Response from Crypto Loko CasinoOct 12, 2023
UPDATE: Hey Greg, thanks so much for getting back to us so we could review the situation for you. As you anticipated there is indeed a $100 maximum cashout on the free chip you were playing. When redeeming any coupon within our system there is a pop-up window with the full terms of the coupon which you agree to on redemption, one of these terms is the maximum cashout limit and the fact that it applies even after playthrough and until withdrawal is completed. The $5 in question is the standard Bitcoin processing fee (5%) also included in the terms and conditions. We are sorry to disappoint, but in this case there is nothing we can do to assist. Best wishes, and please at least ENJOY THAT FREE CASH! Sincerely, -Your Loko Greetings Greg, let's have a look at your account and see if there is anything we can do to assist. Please reply to our request for more information so we can locate you in the system. Best wishes, -Your Loko