Crunch FitnessReviews of crunch.com

Their marketing scheme is extremely deceitful when they are trying to highlight their low monthly fee's but when you read the fine print the fee's actually wind up being more expensive than any other gym that I have been to. When you want to cancel your membership they screw you then too. I was a member for only 3 months and wound up paying around $250.00 and my first month was supposedly only a penny.

I recently applied at this location after noticing they had zero job listings on their website. I went through a phone interview followed by two face-to-face interviews. Despite explicitly requiring professional references, management never bothered to contact them, which points to a disorganized and inconsistent onboarding process.More importantly, the workplace culture here is highly unprofessional. The Fitness Manager, Adam, has been actively gossiping and running his mouth to current employees about me. Creating tension and spreading rumors about an applicant he has never worked with—and does not know—is incredibly toxic. This behavior aligns directly with the poor management reviews he earned during his time at 24 Hour Fitness.If you are a professional looking for a structured environment with strong leadership, look elsewhere. This location fosters unnecessary drama and lacks basic operational standards.

I had a very disappointing experience with this Crunch location. My concern wasn’t just about the membership charges. It was about how I was treated when I called seeking an explanation. I was trying to understand why I was being charged for months I hadn’t used the gym and why I was being told my membership couldn’t be canceled because my account was no longer active. Instead of taking the time to explain the policy professionally, the manager was condescending, dismissive, and repeatedly talked over me. Throughout the conversation, he repeatedly said, “You have to pay for your membership if you want it, ma’am.” The problem is, I never said I didn’t want to pay for my current month’s membership. My concern was being charged for a month that I didn’t use and trying to understand why I was expected to continue paying when I was requesting to cancel. Rather than listening to what I was actually asking, he kept repeating the same statement instead of addressing my concern. When I told him I didn’t understand the policy, instead of explaining it professionally, his response was, “So you don’t understand that you pay for a gym membership?” That came across as insulting rather than helpful. At no point did I say I didn’t understand how memberships work. I was asking for clarification about the cancellation policy and why charges would continue after I requested to cancel. Instead of helping me understand, he chose to be condescending. He also assumed I had been rude to the previous representative. I explained that I had ended the earlier call because I was actively working and had to return to my own customer, not because I was disrespectful. Instead of listening, he continued to make assumptions and dismissed what I was saying. What was even more frustrating was that I repeatedly asked to speak with someone above him, and he refused to let me. Every time I requested a supervisor or someone higher up, he insisted that I could only speak with him. As a customer, I should have the ability to escalate my concerns when I feel they are not being handled appropriately. Customer service should be about helping people understand policies, not making them feel talked down to. Even if the answer is something a customer doesn’t want to hear, there is a respectful way to communicate it. Instead, I was met with interruptions, assumptions, condescension, and a refusal to allow me to speak with anyone else. That is not how customers should be treated. Crunch on Ireland drive, Fayetteville, NC.

I am a disabled senior citizen on a fixed income,which I explained to person that responded to my customer service message (Gregory Ludwig). The training company is quick to take money but you are unable to reschedule sessions on the system that were cancelled by the trainer. Requested for the contract to be cancelled but they are still taking money from my account.

Extremely rude and unprofessional staff.

What a rip off! Should have never joined this gym. Overcrowded every time I ever went except for on Saturday at 6:00 p.m.. I got multiple texts from an employee wanted to know about what I wanted to do as far as my fitness. I asked them to stop and they sent me a snarky text back. Went to cancel my membership and they told me now I would be charged an annual fee. So the month of membership cost me $80 and change. Would not recommend this Corporation.

I am very disappointed with my experience at Crunch Fitness Coral Springs. When I signed up for personal training, I was told that after completing six sessions, I could cancel at any time. I completed more than six sessions, but then suffered a triceps tendon injury while working out. The staff advised me to freeze my personal training for one month so I could recover. When my injury did not improve, I returned to cancel my personal training. The manager, Danny, told me I could not cancel while my personal training was frozen and that I had to wait until the freeze ended. As a result, I will be charged $170 of training even though I cannot use the sessions. This policy feels unfair and misleading. I followed the gym's recommendation, only to discover that freezing my account prevented me from canceling. During our conversation, Danny demanded that I "respect" him in an aggressive tone, even though I remained calm and respectful throughout the entire interaction. I expected understanding and professionalism, especially given that I was dealing with an injury, but he showed no concern for my situation and seemed completely indifferent when I told him I was considering changing gyms because of this. I feel like I am being forced to pay for services I cannot use. Because of this experience, I have decided to cancel my membership and join another gym. I cannot recommend Crunch Fitness Coral Springs.

I took the tour first so I could learn how to enjoy my top tier membership what were the perks and so on. Today I bring a guest and the guest didn't have access to what I did. I checked in me and my guess I put my stuff in the locker and went to the massage chairs and I was rudely interrupted by this obnoxious white lady with glasses heavy set, so I give her the same energy that she is giving to me mind you during the tour everything is supposed to be discussed and I was told absolutely nothing bad experience today. So if you bring a guest they do not have access to what you do and a few other thing's I'll mention after my next visit to Crunch fitness.