Crunch FitnessReviews of crunch.com

Crunch Fitness ripping us off, I offer to pay for a whole year on our membership they refused to accepted my offer . Please keep track on your bank statement transaction by Crunch Fitness

Shady business practices

7/29/2026 *UPDATE I called back the gym to make sure that there are no cards on file since yesterday I was under the impression that both my bank and credit card were wiped. Only my bank account was but the credit card is still there as it seems to be impossible on their end to remove all cards. I am in contact with my credit card to ensure that a charge will never appear from this gym again. I asked the employee if they could give me a history of when my card was tried and revoked payment so I can gather evidence to present to my credit card company but the gym said that it's $15 and that they won't go digging through invoices and that it is going to be my problem to solve. *Original Review I wanted to wait a few days until I wrote a review to see if my situation could be resolved in an amicable manner; however, it was not. Upon signing up for this gym, I was excited for the newly renovated area. That is the reason I signed up. I knew I would have to be at the gym for three months before I would be able to cancel my membership, and that the annual fee of $60 would be collected during these three months. Fine, I knew that beforehand, so no surprise there. I have a credit card on file and had no problems with it. Two weeks ago, a worker asked me for my bank information as a fallback if my card failed to process a payment. My membership renewed without an issue using credit card however. Suddenly, a week or two ago, I got a notification that my card was charged $74.99. This was surprising because I had already been charged my membership fee for the month. So, I thought, this must be the annual fee—but what raised it by $15? I called, and the worker said they tried charging my card and then my bank, but both failed. I asked, “But how? My card is unlocked. I chose this card SPECIFICALLY because I use it for recurring memberships.” He said it was odd. I said, “Then how come it magically charged today, four days late, if I haven’t ever changed the status of my card?” And, lo and behold, they charged a $15 late fee because of this when I clearly had funds available. I asked to speak to the manager, and I spoke with him. Then, suddenly, the line got cut while we were coming to a resolution. I thought it was my signal, so I called back. No answer. I called more times, and there was still no answer, so I decided to go in person later that day. When I came in, I spoke to a worker, and they told me the manager was on break and would be back around 5 or so. The worker himself told me that the person who inputted my bank information did not put it in as a backup form of payment, so it was inactive. This was not my fault at all. The worker put in a refund request to corporate, and I was told to wait for the manager. Well, I did my workout, and then around 5:20, I was waiting. The manager never showed up. I told the worker I wanted to get out of this gym and never see it again. I would pay the next month’s fee so I could close out my account. I saw that the iPad had my card on file, and, lo and behold, it processed right in front of the workers’ eyes! A week or so later, today, I called and asked about the status of my refund request and to speak to the manager. The worker told me they declined my refund request and would not give me the $15 back for something that wasn’t my fault. He spoke on behalf of the manager. I asked to speak to the manager, and suddenly, they went on break again. Finally, to truly close the chapter on this gym, I asked the employee to screenshot the log where they declined my refund request and the notes that were attached to the refund request explaining my situation so I have evidence to give to my credit card company and the Better Business Bureau about how a problem that wasn’t mine still made me pay for their mistake. I will also be asking my credit card company for a history of how many times I have locked my card as further evidence. I will attach the image to this message.

Do not join Crunch Katy if you want non stop unauthorized charges to your account after canceling!!!! This gym is a mess, if you requested to be transferred over a different location, and you process cancellation with the other location, they still charge you despite your account being cancelled months ago!!!! Do not ignore the warnings! I read reviews about how difficult to cancel a membership was and ignored and now i am $80 out of my account. I opened a complaint with the Katy BB.

Trash. Too expensive. Don’t treat people fairly.

Stay away from Crunch Fitness Unprofessional personnel who fail at simple tasks, especially if you are a VENDOR; stay away from their VENDOR program. It's as crapy and not worth a penny

My Family and I have been Crunch members for over three years. The biggest problem we have is lack of maintenance of the equipment. It takes a long time to repair and often the equipment not fixed properly. In spite of our request and complaints, they are ignored.

Racist people