Crunch FitnessReviews of crunch.com

This is a horrible company. They refuse to refund money that they overcharged. They state I didn’t cancel. I had a 3 month comittment only. I had spoken to the manager at the time Nick and stated once the personal training is done I will not renew due to I had 4 trainers and I was lied to and I never was given the contract they only had us electronically sign. They lied and stated Kris did not show up when in fact she text me. Then David told Erika he was taking over and he had no idea what he was doing and did not give a nutrition plan. When we signed up I told Nick I am not sure if we can afford this as we are not working he assured me I could suspend payments. When I stated I wanted to cancel due to Poor training I was threatened that he will send it to the bank. I also told Nick my gym in Philly is closed and I am not sure if I will continue.They have poor customer service skills. The new manager stated whatever we discussed with Nick does not stand as she is now the manager and she stated she did nothing wrong. What happened to the customer is right. I will continue at my gym in philly. Run from this gym as fast as you can. This is the worst decision I had made. I should have waited for my gym with excellent service skills to open. I am very disappointed that they charge even after you state you want to cancel due to poor service. We told Nick we can only train on Sunday. I was told we would not be switching Personal trainers anymore. Erika got a new job and can no longer train on Sunday’s. No fault of ours and the manager stated no refund and makes an excuse about the overcharge. I am now waiting for the outcome from the attorney General. The manager told me I understand you are contacting the attorney General and again she stated she is right and I am wrong. They need to learn good customer service skills.

Terrible company. So evil to scam so many out of money and refuse to cancel this terrible service. If there isn’t a class action happening already, their should be. Companies like this should not be allowed to get away with scamming people out of money every month. I’ve been trying for weeks to cancel and no word from anyone. There customer service number doesn’t even ring. Email is hopeless. I will need to cancel my card and get an new one just to stop them.

Normally my contract would have been up by now. But the pandemic meant I couldn't contact them before last week to try to cancel it. Then they said no because it's your fault you didn't pay during the pandemic (excuse me you closed and didn't even ever answer a phone). So I explained that I moved somewhere with a home gym and don't have money for their contract because the pandemic took away my job. Then they were like you're still liable for the 6 months we were frozen and we are also charging you another annual fee. This company is a scam. I have to pay $230 I don't have because of something not within my control. It would be one thing to say "Hey like we understand but the pandemic froze your account" but to also make me pay another annual fee? Do not use Crunch.

I WISH I COULD GIVE THEM -100 STARS WORST CUSTOMER SERVICE EVER. They would not let people cancel memberships during COVID. When they finally re-opened, I tried to cancel my account before I was charged - no response. I submitted 3 TIMES via their contact form. They charged me for my month and THEN charged me an annual fee. I finally had to DM them on Twitter just to get a response. After countless DMs, 2 emails to customer support, I FINALLY got them to agree to cancel my account. They wouldn't refund my money until I proved I'd tried to contact them before so I had to send them three screenshots of my contact receipts and THEN they had the audacity to say that they would refund my yearly fee, and " Based upon the date of your cancellation request, and your signed membership agreement, the charge on 9/2 of should apply. However, as a customer service gesture. we've refunded that as well. " THE SNARK. THE ATTITUDE. THE AUDACITY. They wouldn't let ANYONE cancel their account before then. OF COURSE they opened at the beginning of the month so they could collect on fees and pull this bs on everyone else. Seriously - find a different gym or just get fat. This gym is NOT WORTH IT!!!!!!!!!!!!!!!!!!! THEY ARE THE WORST AND A SCAM!!!!!!!

It is incredibly disappointing that I have not been able to resolve my issues with The Crunch West Hamilton club directly and I have been pushed to file complaints on the Ontario Website and also the Better Business Bureau. I hope that will be the wake up call they will need to realize they need to do better. In reading some of these reviews, I realize I am not alone in having issues with The Crunch West Hamilton since the pandemic. Any reasonable person would agree that the gym atmosphere before and after the pandemic are extremely different things. Since the pandemic hit, I have not been going to any public spaces and of course this includes the gym. I even read some comments on Google Reviews and the Facebook website about some extremely questionable safety practices. They introduced these plastic “face shields” which totally fly in the face of what WHO and other health officials have been telling us (2 ply fabric masks are best). I also read people are permitted to take off their masks?! All of this seems insane to me. There seems to be little to no understanding on The Crunch’s part of why I am so concerned about all of this. I would think with the world undergoing an actual Pandemic they would have understood my persistence and need to cancel my membership. I have been unsuccessful in doing so, hence why I have filed my complaints. The worst part is that I emailed the Crunch West Hamilton on March 16th to freeze my membership due to the COVID-19 pandemic. I was distressed on August 12th when I received an unwarranted large charge of $67.68 despite my account being frozen. On August 24th I emailed about the problem, but was not provided any refund. I also requested to cancel my membership at that time as circumstances have clearly changed due to COVID-19 and I do not feel safe going to the gym until there is a vaccine. I am extremely disappointed in The Crunch not honouring my request to cancel my membership, and also charging me $67.68 with no warning! I encourage anyone who is in a similar boat, to write a review and file any complaints you can. And anyone wondering if they should join this gym? Short answer: do not. They clearly do not care about their members. I feel completely cheated and ripped off. Steer clear, everyone!!!

I bought a month to month membership in December. Come June when Covid cleared. We had swapped to an internet bank and my account with Crunch was in arrears. No drama! I called up to sort this out and mentioned my wife was interested in joining as well. I was happy to do it over the phone but Yolonda strongly recommended that I come in and we talk face to face. (I didn't really want to do that but I realised she was on the sell and she will hopefully offer me a good deal, if I go in.) I went in and she made me an offer I could not refuse. She would wipe all of the debt-$300, if myself and my wife both signed up for a full year and pay on the spot, $399 each. She went on the sell and pointed out my debt and how I would get a full membership for the similar price of my debt($300) and there would be no more to pay. No Brainer right!! 'An offer to good to refuse' - Wipe my debt $300 - Start new annual membership for $399 - My wife can sign up as well for $399 - Pay now and it's a deal -Paid $798 for a years membership for myself and my wife, with now more to pay. Debt Free! - WRONG!! - He comes the CRUNCH! What they call CRUNCH TIME, it all makes so much sense now - I try to go to the GYM, card doesn't work for myself or my wife but bloke behind the counter lets us in. - Covid is back I try to freeze our memberships on the app. - Can't do it and the app is telling me I still owe over $300 - I write an email stating that i want to FREEZE our accounts as covid is back. - Alice replies to my email - 'Hi Ryan, Thank you for your email and welcome back to Crunch! We are offering a complimentary freeze at the moment for up to 12 weeks. To do this you will just need to pop to reception to complete a freeze form. Also, there is just an outstanding balance on your last account, which will need to be settled before it can be cancelled as staff unfortunately forgot to take the payment on the day you re-joined up. The outstanding balance was reduced and a 50% off discount has been given on the basis that you re-joined. So there is just -$141.95 outstanding opposed to -$356.40. - Modus Operandi - 'Staff unfortunately forgot to take the payment on the day you re-joined up' - Both of our Memberships are Frozen from entering after we paid $798 in a deal done in 'Good faith'and now they have renigged on my deal. 'To renege is to go back on your word or fail to keep a promise. The Latin negāre means "to deny," so by reneging on your word, you are denying someone whatever you promised them. Stay Tuned! If you have suffered the same fate could you please post here.

SCAMMMMMMM! It’s bad enough with the Covid that people are struggling financially . I tried to call them and cancel my membership at the beginning of the pandemic but was not able to reach them via phone or email. When they finally contacted me over a month later, they had already charged me for my monthly and annual dues. I again asked to cancel and refund but they would only offer me credit... for what??? My account is finally cancelled and I’m suppose to use that $100 on protein cookies or water?

After canceling my membership with crunch last year. In January, they decided to withdraw $125 a month from my account. As soon as I had found out that they had withdrawing 125 a month. I had immediately called my bank and explained to them why was there money withdrawn from my account of the total of $1,125. My bank had immediately submitted a dispute on my behalf since I wanted to get to the bottom of it and as soon as I got off the phone with my bank. I went to crunch and told them in person that why have they been withdrawing this amount of money from my account. I was extremely furious and still am about the entire situation. After explaining to them about my situation, I had requested the agreement/copy of the document when I had signed up for crunch. After I had requested a copy they said, that they couldn't release copy of the agreement when I had signed and without a doubt I had signed a document where it stated that I had consented and had given permission to crunch to withdraw money from my account. They refused to email me a copy of the agreement. Therefore, I did not have a choice and decided to take this issue to corporate since they were being uncooperative and act like that I wasn't going to do a damn thing about it. Fortunately, I spoke to a kind crunch rep, she was extremely helpful and luckily she emailed me a copy of the agreement (the one crunch did not want to release to me at the time when I had spoke to them). As I waited for the email from the crunch rep, I opened the document and showed that in the document they had used my account information along with my name and other information that was provided on the document. However, the person who had signed that document was not me, and instead of using their information, they had used mine instead. How can they make a mistake such as this one and supposedly these crunch employees are trained to do their job yet they managed to screw up on their end and won't acknowledge the fact that they have fault and didn't bother to take my issue into consideration. This has caused me stress, frustration after frustration, and emotional distress. I BELIEVE THAT CRUNCH IS ONE MESSED UP AND CORRUPTED GYM.