Crunch FitnessReviews of crunch.com

I signed up because it was supposed to be a deal. It ended up just being false advertisement because I *supposedly* was just being charged a “prorated annual fee” but then got charged an extra $70 without warning! Why advertise all the “deals” and give someone a “prorated annual fee” and a lower “enrollment fee” if there are hidden fees that are not mentioned in the ad!? Meanwhile, I can’t find a single email address to be able to reach out and voice my concerns. Since when is this ok??.. I am thoroughly annoyed because CRUNCH SHOULD BE BETTER AND MORE TRANSPARENT when having people sign up.

I have been a loyal Crunch Fitness member for quite some time and, until this interaction, I had nothing but positive things to say about the gym. Unfortunately, my recent experience with Mateo at the Brandon location was so disappointing that it has me seriously reconsidering my membership. I called regarding an unexpected $65 annual fee on my account. After being informed that it was a yearly charge, I explained that I am returning to school and, because of the demands of my schedule, I would no longer have the time to regularly use the gym. I hoped there might be some understanding or guidance regarding my options. Instead, Mateo's response was simply that I had signed an agreement when I joined and that was the end of the discussion. At no point did he acknowledge my situation or show any interest in helping me find a solution. While he remained calm throughout the conversation, his demeanor came across as condescending, dismissive, and completely indifferent to the concerns of a long-time member. What disappointed me most was not the fee itself, but the complete lack of customer service. I asked several times if this was truly how Crunch wanted to treat a loyal member who fully intended to return after finishing school. Each time, I was met with the same matter-of-fact attitude that made it clear my business and loyalty meant very little. Crunch has built a great gym with excellent equipment, a welcoming atmosphere, and a strong community. One trainer, Daniel, who is no longer there actually motivated and guided me through three life-threatening bouts with breast cancer. Even when I couldn’t go to the gym for months because of surgeries or treatments, I kept it going because of the supportive relationship I had with my trainer. That is why this experience was so shocking. One employee's lack of empathy and customer-focused service has done more damage to my perception of the company than years of positive experiences have done to build it. I genuinely do not want to cancel my membership, and I would prefer to continue supporting Crunch. However, this interaction with Mateo was so unpleasant that I am now considering taking my business elsewhere, especially with new options opening nearby. I sincerely hope Crunch rethinks how loyal members are treated because no customer should walk away feeling as unvalued as I did after this conversation.

The gym in Ithaca New York the bathrooms are disgusting the showers never work. You can not call anyone if you have a problem except the rude people at your local gym. Good luck cancelling your membership. Never would I use another crunch gym.

I joined 3 months ago in Kyle Texas. I knew going in the gym was not large at least in the amount of equipment available. But I was reassured if I came during off peak hours there was plenty of room. I tried several different starting times and days, never mattered the gym was over crowded constantly and of course a good portion of them on their phones while on the equipment. Ok not for me so I go in 10 days before billing cycle and I’m reminded ( told) there is a 30 day cancellation cycle so I had to pay for the following month. I’m going midday for an hour all month so I can just hold the front door open during the dead heat of summer 😃. Back to planet fitness! Little farther drive but a much better gym. Save your money do not join Crunch fitness in Kyle Texas.

I canceled my membership two days after signing up .. in person at the Homestead, FL location within the cool off period. They did not tell me that I had to also ask to cancel the personal training membership. They charged $120 two weeks later for the personal trainer and did not provide a refund. I now have to dispute the transaction with my bank to get my money back. How can I have a Crunch personal trainer if I no longer am a member to get into the facility to see the personal trainer? Crazy how they operate.

If I could give zero stars I would bec this company is a thief they told me they was cancelling my membership n still charged my card anyways n then said that there was nothing they could do trash ass company an there gym stinks an smells like old feet they are crooks ln liars dnt ever go here

Went in for my initial consultation with a trainer the trainer was not very educated. The gym is very small. Then I signed up before they opened being told you could cancel at any time. But that’s untrue. You only have three days. I’m not sure how you can cancel something. That’s not even open yet. Total scam.

i got scammed into a gym membership, they charge you the annual fee months after you sign up so you dont say anything, its just the misleading sales tactics that will make sure i cancel this when my year is over, something tell me a lawsuit is coming