Crunch FitnessReviews of crunch.com

Crunch management treat this gym as passive income. There is no comms possible with management, they couldnt care less about members concerns. The Mentone gym i go to has a vending machine that simply doesnt work. Every member i have spoken to has lost money it and the staff behind the counter simply say "we have no access to it". Repeated emails to management go unanswered and the vending machine continues to operate today, stealing customers money.

I was hospitalized, and reached out to crunch via email as I could not go into the location because I was in the hospital. During my hospital stay, I had to have an emergency c-section and the very next day my one and only son, passed away. I was told via email that both my membership and personal training would be placed on freeze. However, that was not the case when I was able to get back to the gym after dealing with the horrific loss of my son, postpartum depression, and healing from a c-section that would not heal. I realized that my membership was not froze and I had been charged. I had asked about it to the front desk manager and her response was that I had to come in to freeze the account. I ask how the hell was I suppose to come in when I was in the hospital? I ended having to email corporate which i include the dates of my hospitalization and I heard nothing back for weeks and had to ask again at the front desk and was told Oh they denied it... HIGHLY DISAPPOINTING!!!

I signed up for a yearly contract. Less than 5 weeks later they changed their membership policy to month-to-month. I went to cancel my membership after that due to its location not being convenient especially during rush hour and they told me I need to buy out the rest of my contract for $385. They knew within 5 weeks they were changing their membership policy. I feel scammed in my opinion. Refused to allow me to cancel. In my humble and experienced opinion, they are not a place to spend your money, in my humble and experienced opinion. I want to cancel and never go back.

The crunch at the Brook Rd. Richmond, Va is highly unprofessional company. They charged me twice in a month. After calling them they told me that they cannot do refunds. I called my bank, and they issued me a refund. After that Crunch canceled my membership, without any notice. When I checked my enrollment information, they misspelled my name, put wrong my address in their system, even put another state. They put my wrong phone number, email......after termination of my membership, they asked me to pay some enormous amount of money, in order to reenroll me again..... Totally unethical or unprofessional people. Not recommended at all.

These are the reasons I consider this business a scam. 1. When you are in the process of signing up, a store guy comes over and tells you that you shouldn't sign up for the cheapest option. Their trick is that a lady starts taking your information and discusses membership options but then another male employee starts interjecting. This is to overwhelm you so you will sign up for a more expensive option. 2. They require both credit card Debit card information. If you ask why, they say that debit is for monthly billing and the credit card is for incidental charges such as buying soda at the gym. Total scam! I cancel my debit card and my membership but they went and charged my credit card. 3.If you move from the area, they don't cancel the membership unless the gym in the town you will be moving in is more than 25 miles from your home. Can you imagine going to a gym 20 miles from your home? Total scam! Also make sure get a printed copy of T&C and fully read it before you join the gym.

THE WORST!!!I HAVE HAD BILLING ISSUES SINCE MARCH 2022 AND THEY ARE STILL NOT FIXED. AND HAVE THE NERVE TO CHARGE ME LATE FEES WHEN I HAVE SPOKEN TO SEVERAL PEOPLE AND GIVEN THEM THE CORRECT BILLING INFO BUT IT NEVER HAS GOTTEN CHANGED. HORIBLE CLIENT SERVICE!!

These people literally rip people off. They went into Walmart and signed up all of the younger employees like high school age for a penny and did not tell them the full story on what they would be paying. One of these employees happen to be my younger son who gave out his card number to the sales villain with crunch. This account was linked to my account. When I seen the first charge I called crunch and they had explained to me that the first month was a penny and that my son signed a contract that he had to be tied into for 90 days. So here’s how it works the first month is one penny just to confirm that you have a legit checking account. Then there after you are charged 29.99 for 90 days and the third month in 60 days you are charged a 49.99 annual renewal charge on top of the 29.99 monthly fee and you cannot cancel until the end of the 90 day contract. My son didn’t even know what he was doing because they filled to give him all of the details and tricked him into signing a contract. My son said the guy stood next to him and intimidated him to get into this contract kind of like bullying and he didn’t feel like he could say no. Don’t fall for it guys just cancel your bank card if you’ve already given it out. They know not everybody’s gonna go and they’re gonna take your money and they will not feel bad about it. I actually clicked on one star accidentally it won’t let me and check the star. I write this with zero stars.

CRUNCH FITNESS - SCAM!!!!! I enrolled in a two-month Personal Trainer program with CRUNCH FITNESS - Northlake Blvd, Palm Beach Gardens, FL, and paid four installments of $536 for a total of $2,144. On November 6, 2022, I received an unauthorized charge of $536 on my debit card; I called the bank and informed them about the unauthorized transaction, and the bank canceled my debit card and opened an investigation. I also sent a letter to the gym requesting a refund and canceling my monthly gym membership; but I didn't receive a response. Today, November 22, 2022, the gym debited again $536, this time they debited the money out of my bank account - I never shared my bank account number with them. I called my bank again to report the last unauthorized charge. I am still determining how the gym illegally obtained my bank account and routing number. I'm afraid they will keep debiting money from my bank account using a different merchant information or a different amount. I've seen many online reviews from customers with similar complaints - it looks like this is not an isolated case but a fraud scheme created by ABC CRUNCH FITNESS. The customer's rights are being violated as well as the customer's private information (bank account). It is a shame that big companies steal money and prey on customers' vulnerability. I am requesting the unauthorized charges ($1,072) be credited back to my bank account. The staff member NEVER DISCLOSED that the personal training program would be automatically renewed every two months. Please DO NOT give them your debit card information and DO NOT sign any contracts using the gym's electronic device - this is done to prevent you from reading the small print, and they will mislead you to sign the electronic screen without knowing that you are signing an automatic renewal. RUN!!! DON'T WALK!!