Crunch FitnessReviews of crunch.com

Crunch fitness is not good with customer service at all. This purposely leave out information to scam you in to paying more money. The Norman location offers no help and does not try to rectify the situation at all.

Music played excessively loud while the class worked out on treadmills. Instructor claimed she could not control loudness I could not enjoy my workout due to the extreme volume. Volume is actually dangerous to hearing. As a fitness & health facility the staff should know better Note: front desk woman tried to help with getting volume turned down CRUNCH FITTNESS McIntyre Square Pgh. Submitted by Lorraine Kerr

Darren was the worst assistant manager assistant due to his attitude and this front he knows every horn not knowing to menor my husband to talk thinking no owe everything do a background on your people crunch know run who you hiring

From the outside the crunch gyms look really good. The one I trained at in Stuart Florida, for the first six months was good. Then the cable equipment started falling apart, and it took them forever to repair them. They never have enough of leg machines, meaning, extensions, and curl machines. I can’t see this franchise lasting very much longer and by the way, a friend of mine was getting training sessions and he canceled his training sessions but they continued to charge his account an additional $8000 and they said they will not refund him. So now he has to hire a lawyer. Be aware of this gym and make sure you take a look at your bank statements regularly. They are crooks.

I cancelled my member ship (month to month) after 7 years. Now I am getting letters from a collection agency and my credit is now affected/ I cancelled when I moved 5 months ago, but Crunch cant accept the breakup. Its over, move on Crunch. Collections wont help, I am gone.

They ask for a bank account or credit card to join. The terms are: month to month. they require a 10 day notice for cancelation. HOWEVER, they will keep billing you until you cancel your card or close your bank account. They will charge you what they want. This happened to me.....it will happen to you

If I could give them zero stars I would. I joined when they had a cheaper deal in December and haven't been able to cancel and get them to stop charging me for four months. They rope you in saying they have this really cheap deal for a month and then don't let you cancel for another three months, and when you go into the store to cancel they tell you there has to be "one month notice" and still charge you for the upcoming month. The gym itself is fine but there are plenty of other gyms out there that would care for you a lot more than Crunch. Their business strategy is simple - take as much money from a person as you possibly can. I even had an instructor come up to me one time while I was working out bugging me about setting up a session with them and after denying it multiple times she told me "I'll just put you on the schedule, and if you can't make it it's okay I will text you the day of." Of course I said I couldn't make it when she texted, yet she still charged me and I had to protest the charge and confront her about it. I've never seen an organization so full of people with complete disregard for others. Save yourself the hassle of protesting credit card charges and emailing back and forth and work out somewhere else. Terrible experience with Crunch.

I have been using Crunch for a few years now. I have used them in Dallas and now in Tyler. One thing I use to love about this company is that they weren't taking additional fees from my card or bank account unexpectantly like other gyms. I have noticed in the past 6 months they have been overcharging me when I have had money on my card. Confronted them about it and they said they removed my info a couple of times and now in March I was charged 25.00 and on today 3/25/23 another charge for 10.81. Manager said I would get a refund for all those charges in 3 whole weeks. Like Wow 3 weeks. If they even keep their word. It's really sad that companies have to sink this low to be profitable. Just change card info. They are not trying to do this. So now I get what the C in Crunch stands for (CROOKS). CROOKS FITNESS