Crunch FitnessReviews of crunch.com

BBB gives EVERY location an F. The Buford GA location is the worst. I'm shocked they are still in business. The best way to bring this joke of an establishment down is to hit them where it hurts. Their profits. Stay far far away from this gym. NEVER SHARE YOUR BANK OR CC INFORMATION WITH THEM!!!

Tried calling Corp (no answer), emailed Dan Gallagher (CFO) waiting for reply, As last resort tried calling my local gym to make payment and cancel, went to voice msg 5 times w/no return call. The GYM main focus is upsell, you cant ask question like how to use an equipment because they don't help. Got a callback from India for payment, that's the fraud capital of the World, I ask them to cancel membership and they said that they can only get payments? (No way not my card#). Called back corporate, voice recording said to go to local gym to cancel (I'm out of the country what the heck now?)

Please believe all the bad reviews . First off old equipment. If you look towards cardio , you might have one or two of lucky of the machine and it’s always filled up. Some don’t work. If you bring a guest they need to bring their drivers license each time such a high inconvenience. They don’t care about customer service. Once you sign up, you can’t cancel for three months , they charge you an annual fee … worst gym. Planet fitness is so much better. And more wide variety of equipment up to date.

Cancelled my gym membership after never using it was charged over $100.00 before I cancelled and was charged another 107.13 for what they stated were administrative fees this business is a F-JOKE!!!! Stay away I hope and pray this business goes belly up and FAST!!!!!!!

I GAVE 4 MONTHS NOTIFICATION TO CANCEL A MEMBERSHIP I NEVER USED ONCE. I PAID THE WHOLE YEAR ACCORDING TO THE CONTRACT 2.5 MONTHS LATER THEY SNUCK A BILL IN - LOOK: CRUNCH FIT CLUB FEES 233110021020 $53.49 NO NOTIFICATIONS, NO HEAD'S UP, NO WARNING AND I HAVE BEEN BANNED FROM SIGNING ONTO MY OLD MEMBERSHIP LOGIN FOR MONTHS. VERY VERY BAD BUSINESS PRACTICES. KARMA HOPEFULLY COMES TO THOSE WHO DO THIS CRAP.

I was charged $260 for a training session that was canceled and did not recieve. I asked to speak with the training manager and it took over a week to get him to contact me. I was then told that the refund would be issued and it would take 7-10 business days. It has officially been 3 weeks and have not recieved my refund. I referred people to the gym and waited a couple of months to see if I would ever get the credit I was told I would get, still have not received that. The facility is great and the employees are very nice, but the lack of communication or follow through is really problematic especially when we are talking about a couple hundred dollars.

Was extremely disappointed when trying to cancel my membership several times due to a medical issue I was refused and told to come back when a manager was available. I then called another day because driving is uncomfortable for me at the moment to ask if they could cancel me over the phone since I came in and was told to return when a manager was present and was refused and given the manager schedule for the following day. The manager was not in when I went and I made the employee take down my note for cancellation. Instead of cancel me promptly when Morgenne came in she put it at the bottom of the priority list and I had to follow up again. I was also charged $18/Month because my contract was up because of this ridiculous delay and lack of compassion. In terms of the actual club itself, it was often dirty, but I wanted the standard Bench Press & Squat Rack that I could not get at a Planet Fitness. They hire teenagers as their daily staff when a manager is not in, which seems to be pretty often and they frequently are too busy chatting up their friends than actually doing their jobs. The club put up fliers all around the gym stating "this is your gym too, please put weights back and clean up after yourself", but the last number of times I was working out there at peak hours not a single wipe machine had wipes in sight, had to ask the front desk to put them out so I could clean up after myself and was greeted with attitude and sarcasm every time. I would also come in at opening every morning and weights were left all over the floor because clearly staff at closing wasn't doing their job. I worry about actual cleanliness and disease that may spread due to the lack of cleaning operations both because there were no wipes available and because I don't think I've ever seen anyone cleaning anything. For the record, I would have given this club a 2 Star if they hadn't been so in-compassionate and irresponsible handling my cancellation. And sadly, I still would have come back after my injury, but now I'll find a better club at a higher tier than this bottom of the barrel location.

Crunch Fitness, Tamarac It is now October and before 10 min ago my membership still was not canceled. LONG POST: From: Eb Lundy Ebony Little Date: Fri, Jul 14, 2023 at 12:17 TO WHOM IT MAY CONCERN, My name is Ebony Little. I am soon to be a former patron of this establishment. Below is an email thread of a cancellation request that I made pursuant to a refund request of the same. TODAY another $312.00 charge for Personal Training services not to be rendered was taken from my account via ACH transaction. To say that I am FRUSTRATED, DISGUSTED, LIVID, ANNOYED, and DISAPPOINTED at the lack of follow up, and transparency in communication from the representatives of this Tamarac, Florida Crunch Fitness location is an UNDERSTATEMENT! I have called, left messages, emailed, and have physically shown up to the location all in an effort to stop a service that while it was beneficial in the beginning, is no longer conducive to my schedule and frankly, NO LONGER WANTED. When I ask for the last person I spoke with, (Sylvie, Dom) or a manager in general, I am met with the CONVENIENT excuse of, "they're gone for the day, out of town, won't be back till Monday" all of which basically say that no one in my physical presence accept for the people I spoke with can help me--not even a general manager of the facility. COMPLETELY UNACCEPTABLE!!! No one can give me the name of a corporate representative, no one knows of ANYONE in senior leadership in the corporate office that can escalate a matter such as this. Oh and the best part, to place a phone call using the the number 844-9CRUNCH or 844 927-8624 is impossible is the number is no longer in service. There isn't an alternate number. While I was at the Tamarac, Fl facility justifiably upset, I raised my voice and was told that raising my voice won't help the matter. I responded with, "me being polite and doing my part" has not gotten me anywhere either. To speak with a person at Corporate I am relegated to sending an email. THAT'S MY ONLY RECOURSE. I am resorting to emailing corporate in hopes this will find its way to a person empowered to give me a yes as well as a no in the first place, see my plight and frustration, RETURN THE $624.00 taken from my account via ACH AND NOT A PHYSICAL CHECK and end this ridiculous exchange and all in an effort to cancel a service. If money was taken out of your account, you couldn't pay rent and other subsequent bills were not being affected without an expedited resolution, WHAT WOULD YOU DO? I want more than empathy and understanding, I WANT MY MONEY BACK AND NOT IN THE FORM OF A CHECK.