Crunch FitnessReviews of crunch.com

A new gym so it is clean but beware of the contract! Unclear at signing and will charge you a yearly fee!! Classes offered such as Pilates are not offered often and fill up in 20 seconds so you have to constantly watch the app. You can only sign up 22 hours in advance so it makes planning your workouts impossible. The “bring a guest” is ONLY for gym equipment not classes which is also very unclear. It’s a fine gym for some things but be sure to sign up in person and ASK A LOT of questions.

A Manager Satty and staff are very rude, acted unprofessionally. Club and bathrooms are in very dirty condition and there is extremely big mess with equipment!

Nature of the dispute: I was charged for two account from the opening date of the Savannah Gym. I signed up in the Crunch fitness Promo tailor, and they made a mistake. The mistake was noticed and should have been fix the in Oct. 2 weeks before the open. I received 1 gym card and was told every thing was fixed. I canceled my gym membership in April and noticed i was still getting Charged $31.98 on 6/26/24. So I called the Gym found out I had two account, so i stopped by the gym to speak to the manager. The manager reached out to the his managers, and he told he will reach out to me Friday 6/27/24 or Monday 7/1/24. It's been 23 days and i haven't heard back from the manger and I stopped by 7/5/24 & 7/12/2024 and I haven't seen him since 6/27/24. Please help me. ( the monthly transaction were charged on different weeks, so i notice the chargers until i looked back through my bank statements). (BEWARE) I'll never trust Crunch Fitness with my banking info again.

This place has the sleaziest membership cancellation process in the freaking World. What is it 1975? I called to cancel my month to month and since I am out of town on extended leave, I called to cancel. They literally told me that I have to send a Certified Letter to their corporate office. I'm like, what you mean to tell me that I have to write a letter, drive to the post office, pay for a certified letter and then wait for the mail to get there and then wait for them to agree to it in order to cancel a membership that I have no contractual obligation to pay. In fact, they just pulled July's payment out of my account. So it's not about the money. THIS IS A SCAM!!! THIS IS A SHAM!!

2 years of good service then over $300 taken from my bank account without authorization. I was told last Fall they would put it towards training. Reluctantly I agreed. Last week the new manager in Swansea mass. told me my advanced payment expired. She is rude. Very immature at customer relations. What they did is a felony and I intend to pursue MY MONEY

Brand new gym in my area, and it is already having issues. The lockers are controlled by a central system, which went down. Then today, their scanners were down, so they had to get your phone number. Their guest policy is terrible, requiring my guest to fill out a form every time. The children at the front desk are rude and on their phones. Way too many red flags to keep a membership there.

Do not fall prey to the $9.99 offer!!! It is a fraud offer!! Once they have your bank or credit card number. Massive fraud charges will start to appear on your account. If you dispute, your credit score will be have serious impact. They will make it impossible to cancel the membership. File police report immediately after detecting fraud to avoid future fraud billing. Avoid giving out your bank account number and / or credit card number. If you do, you may end up facing massive fraud charges!! Specially do no sign up for Personal Training Sessions, they will make it impossible to cancel and massive fraud billing. Most importantly beware of con artist Sue Smith (the Fraud manager at Windsor, Ontario, Canada) in charge of fraud billing. Members should collect all evidence including pictures before initiating membership cancellation. Do not leave your children unattended at Crunch Fitness and they are at serious risk when you try to cancel the membership.

This company engages in unethical billing practices to include not distributing contracts to the customer, lying about what the contracts state and upon request, printing contracts with a font much too small to read. The personal trainer claimed to be trained to accommodate a specific ailment but constantly attempted to force me to complete exercises that could render me unable to walk, requesting I send him the exercises I should be doing?????? Cancellation attempts are ignored and met with lies and continuous deceit.