Crunch FitnessReviews of crunch.com

I like this gym and the people who work there. However, I was charged 2 times for my annual fee and the general manager refuses to refund the extra charge. I even showed them the photos taken of both charges directly out of my account. They keep claiming they refunded it. They didn’t. I am upset about this as I have been trying to get this resolved for weeks now. I am extremely disappointed with the way this was handled.

Moved to an area without a crunch near me I tried cancelling membership before I left my area they gave me the run around finally was able to get to someone to cancel membership but they are charging me a months fee for doing so the gym is trash and the people that run it are shady will never go to this place again

If I could give zero stars I would. I signed up for training sessions and they were going great until I got a shoulder injury. I had to freeze my sessions for 3 months. My shoulder was still not better so my Dr wanted to try physical therapy. Before I could started I got Covid. I was very very sick for two weeks. I called Crunch and let them know I needed to cancel my sessions. They asked me to send a detailed email with a Dr. note which I did on 7/23. My freeze was up on 8/12. I checked today to make sure my email was received because I heard nothing. The manager said he received nothing from me and they were charging $200 today. I was shocked and asked for what, he said for unfreezing the account. I didn’t even use any services how is this fair? I said just cancel, he said you will still get charged. I do not understand how this is fair if you have an injury and an illness that you have documents for how you can be charged. This gym is awful!

Just a heads up… do not sign up for a membership at Crunch Fitness in Lancaster! I was a member for a few years and my membership was month to month. When I went to cancel my membership today they hit me with a bunch of fees and wouldn’t budge or be considerate at all even though I wasn’t in a contract. I had to pay almost $100 to leave this gym. Will never join again 🤦🏻‍♂️ (Also, reviews are turned off on their FB page so that’s saying something)

Me robaron todo el efectivo dentro de los camarines, forzaron el candado y me robaron, soy turista y vine de paso a entrenar, pésimas medidas de seguridad, ninguna solución del gerente, fue en el gimnasio de la 38th y 6ta avenida

as soon as we arrived at the gym we realised that it is not for us. Staff are forcing to be polite, friendly. equipments are not fantastic. Atmosphere and vibe there feels very “strange”… very small spaces with lots of members which can be overwhelming …. Variety Fitness Classes are very limited, however, for what they offer and what they are asking is quite fair for the fees structures. It is just not for us and we prefer to pay more to another higher end fitness centre.

One of the most crooked organizations in the fitness industry. First, they lure you in with their low ball price, but more than make it up in their annual enrollment fee. Then, they encouraged us to join their partners program (business) with the sales pitch that your add or logo will show up on their TVs in all of their gyms which it took 3 months of going 4x a week for an hour to finally see our ad show up even once. Then, they promised business events, not one were we invited to nor did we see any promoted! Next, we decided to cancel the business plan and to put us back on the discounted founders plan and you guessed it... they refused and instead enrolled us again personally but at a higher rate plan. And, you know what, they charged us again for the annual enrollment fee... same year, with a higher fee. We attempted to cancel 3 x, not once, did they get that right. Even went in, wrote an email and nothing. They continued billing our checking account. So, i went in and some rude and fatter dude was able to get me cancelled (not refunded) cancelled and kicked me out even though my fees were paid, but he did not cancel my wife. So, they billed for my wife who has not been to their facility in 3 months and we are at this again. Now, did I mention that corporate has NO phone number. NO email address?? You have to email the local club and Supposedly they might have emailed corp. BUT WE HAVE NO IDEA. This is a group of con artist starting at the top and working their way into the local branches. Now, that is just the financing. The facility does NOT offer a place to do self/floor exercises as they are always being used by "Trainers!" There is no Basketball like LA Fitness and the equipment is always a fight to get to it. In my opinion you should STAY far away from these guys. There are better gyms coming to any area and you should avoid. IF you want access for a lower monthly fee, that will never stop from your account, maybe this works for you, but for most people, too many horror stories about these criminals. If you have experienced a similar challenge, we should start a class action lawsuit. We won't earn much but these crooks deserve to be challenged.

Crunch gym used to be a good place to feel comfortable with on wrst 54th and 8th. When don the temporary general manager came in he changed everything for the worst. He's two faced pretends to care and doesn't . treated me like i was under servalence. I left being falsely accused of something and was treated like a criminal. He should be let go. I give this one gym less than 1 star.