Crunch FitnessReviews of crunch.com

Crunch fitness hae great equipment to get you right but they lie/scam about the prices my membership cost 34.95 but they pull 49.19 out my account and they charge a annual fee of 60.00 after the 2nd month ok they say after 2nd month it suppose to be month to month with strings attached then I go and try to cancel my membership they say I have to pay for a month to cancel that crazy

I signed up for a membership, it was a year contract with a reduced monthly rate. I called before the year was up and requested it be cancelled. The employee informed me that I had to pay the remaining few months and then they would not renew it as per my request. I had also emailed they location to request a cancellation. They told me that they would do this and then they charged me for a new membership, fees and continued to take money out of my account monthly. I was in school at the time and was not aware of this money coming out/didn't realize, and I thought that I had already cancelled it so wasn't expecting the payments. I had moved away and therefore couldn't go into the gym. When I realized this had been happening I called and spoke to someone who told me that they didn't cancel it because I talked to someone on the phone and that I "had to physically come into the specific location to cancel". This was physically impossible as I had moved away, which is why I called in the first place. They then charged me again for the next month and told me that I couldn't get a refund. They then decided to cancel my membership over the phone, even though according to them they didn't do it in the first place because I cancelled it over the phone. The fact that they would require you to cancel in person isn't right, and is something I have never encountered with a business. I looked at my original contract and it states that they will cancel it if you request it 30 days before your contract is up, which is what I did. The employees were very unhelpful and argumentative and it was difficult to get any response to emails. There is no way of contacting anyone in the financial/billing department or anyone higher up. This whole situation was very stressful and seems really shady. I wonder how often they do this to people. I still want a refund.

Professional Review of Crunch Fitness & JEM Wellness Brands – A Deeply Disappointing Experience I feel compelled to share my recent and profoundly disappointing experience with Crunch Fitness and its operating partner, JEM Wellness Brands, specifically regarding the recruitment process for the General Manager position at the new Crunch location in Tracy, California. I have worked in the fitness industry for nearly 30 years, and I can say without hesitation that I have never encountered such a disorganized, misleading, and unprofessional hiring process. Over the span of more than a month, I completed a total of eight interviews, passing through each stage successfully and receiving positive feedback from every team member I spoke with. However, the process was repeatedly stalled and mishandled—almost entirely due to the erratic and dismissive communication style of Amber Martinez, the brand president and operating partner at JEM Wellness Brands. Despite receiving encouraging feedback from her and her team, my experience quickly shifted from hopeful to disheartening. My initial phone interview with Amber (which was downgraded from a scheduled Zoom meeting) ended on a high note, with Amber stating that I would “definitely hear back within 48 hours.” That promise was broken. I sent a courteous follow-up email the next day—no reply. Three days later, still nothing. I reached out again and again, only to be met with silence or dismissive replies. When she did respond (often days or weeks late), her tone was passive-aggressive and often made me feel as though I was at fault for expecting professional follow-through on clear commitments. Worse still, she later denied having told me I would hear back within 48 hours and deflected accountability by implying that I had misunderstood her. This repeated gaslighting, alongside the forced optimism from her team (who appeared hesitant to speak candidly or act without Amber’s direction), painted a very troubling picture of the leadership culture at JEM Wellness Brands. What was especially disconcerting was the hollow use of motivational language and company values like “no judgments” and “people first,” which stood in stark contrast to how I was treated. There is something deeply unsettling about using wellness rhetoric and inclusive mantras as a shield for manipulative and unprofessional behavior. Ultimately, I was told that one of the deciding factors against my candidacy was my preference for the Tracy location—the very location this job was listed for. That kind of bait-and-switch further demonstrates a lack of transparency and integrity in this organization. To prospective employees and potential members: I urge you to proceed with caution. Beneath the polished branding lies a culture that does not reflect the values it claims to uphold. If you are considering applying to work for Crunch or signing up as a member, I strongly recommend you explore alternatives. There are many other fitness organizations that genuinely value people, honor commitments, and foster positive, supportive environments—without the smoke and mirrors. This experience was not just a waste of time—it was a sobering reminder of how far certain companies are willing to go to present a curated image that crumbles under scrutiny. Final Thoughts: Avoid Crunch Fitness and JEM Wellness Brands if you’re looking for integrity, transparency, and professionalism. There are far better fitness brands led by people who actually walk the talk.

To start off, I'm trying to reduce my budget each month, so I'm cutting costs where I can. I joined Crunch Fitness here in El Paso, Texas over a year ago. When you join you have to pay the initiation fee of (I believe) $75 - honestly, I can't remember exactly, but it's in that range. I have a membership that costs me around $26 a month (this includes certain classes onsite, etc.). I was going a few days a week but now I only go around once a week (if that) due to time constraints. I went into Crunch Fitness today at 9155 Dyer in El Paso, Texas to reduce my membership to the basic ($10 a month) - so I'm saving $16 a month. They told me that in order to do this I would have to sign a contract and pay a fee of $75! Seriously? To reduce my membership I have to pay a fee? I then asked about doing the $18 (or so) a month membership. They said fine, you don't have to pay an initiation fee but you still need to pay $40! What? I asked them to then cancel my membership completely because my next payment isn't for another week or so. No can do, they said. We will still charge you for this because it's not 30 days out, but you have access to the gym for another month. I was so livid I told them not to touch anything, that I was going to call the corporate office to complain. How is it ok for this company to nickel and dime people when we are just trying to save money? It isn't fair that so many companies have accepted this as a good policy. It should be illegal! This company is the worst! I have decided to just start walking and working out at home. Thing is, they don't care about their customers, it's all about the $$$.

My wife was a member. They overcharged the monthly fees for 2 years due to payment method. She finally pointed it out to them & they agreed to apply to over charge to future fees instead of refunding. She decided to quit in Feb and got a confirmation from the manager. Yet in April they charged the credit Card $220 without any notfication at all about what the charge is for. We are disputing it. But this company is run by crooks.

Never before, in my 20 years of enjoying health club memberships, have i come across a gym culture so dedicated to toxicity. There’s a gross kind of sadness to witnessing grown adults orchestrate obstructions to health goals rather than supporting them. Destroys all motivation because you don’t even want to be in the same room as such people. 10/10 on the ick factor.

Very bad experience. When I went dere first time then they were offering me we have membership in 10 dollars but if u want to discontinue u have to pay 80 dollars they cut from my account 171 dollars when I called them we can’t do anything as a late fee they charged 90 .

If you try to suspend your account, they will ignore the request and charge you anyways. Then, when you report those charges as fraudulent, they will hand your account over to a collection agency who will threaten to hurt your credit score all because Crunch failed to suspend the account as requested. This means, instead of just suspending the account, Crunch is wasting members enrollment fees on other agencies to threaten their members, instead of putting that money towards their business to make themselves a better business and a better gym. Crunch is a horrible gym to do business with. Please, look elsewhere and invest in a gym that cares about you.