Crunch FitnessReviews of crunch.com

I called to ask about trial 7 day membership, Lady was nice, I sign up, go into the store show email I got from them, in my name, and bang got it. Sign the thing, oh, hold up another lady shows up, askes for my ID, and in ten seconds comes up with I've had several trials and have to pay or sign a contract. Day pass is like 5 bucks but I've only been in Fargo for 3 weeks and their computer didn't see any issue with my trial, just the little gay girl at the desk. Hmm either they are hurting for 5 bucks or men aren't allowed. Either way, forget that. I can go for a walk and not be caught up in some b.s. recruiting scam.

Jacuzzi frequently down, staff doesn't know, either calling ahead or asking in person. When janitor is cleaning the bathroom, the entire locker room is closed w no access for about 45 minutes.

Been a member for 4 years. I’ve emailed and spoke with people at front desk about an issue membership issue I’m having. A manager is supposedly going to reach out to me but never has. My emails have not been responded to either. This company is a waste of money

Crunch Fitness on McKnight Road Pittsburgh is a sham that exploits their members. My son signed up during a promotion of 4 cents for a one month membership - he thought it was just to give it a try. He realized that he was not going to be able to work out regularly. So, within the first month, he tried to cancel. They told him he had to be a member for 60 days to cancel. So, after 60 days, he went to cancel, and they told him that he had to put in writing that he wanted to cancel, but he was still obligated for another 30 days. In those 30 days, they charged him an annual fee, plus the monthly fee, plus a service charge, plus a late fee because HE DID NOT WANT TO BE A MEMBER THERE ANY MORE. He only used the gym one time! After getting the Better Business Bureau and the State Attorney General involved - they waived all fees and let him quit. You should not have to bully a gym into quitting. THEY ARE A HORRIBLE ORGANIZATION. In addition, they are violating laws set up to protect consumers from exploitation. I highly recommend filing a complaint with the Attorney General of New York where their headquarters are based.

OPEN LETTER TO CRUNCH FITNESS APOLLO BEACH: YOUR PREDATORY CANCELLATION PRACTICES MUST STOP To the management of Crunch Fitness Apollo Beach and Crunch Corporate Headquarters, I am writing to formally call out what I — and many others — see as an unfair, predatory, and potentially unlawful cancellation process being enforced at your Apollo Beach location. After being charged $160, I attempted to cancel my membership. Instead of assistance, I was told I would have to pay another $160 just to stop the billing, or — and I quote — “go to collections if you don’t like it.” This hostile response, paired with a lack of accessible support, is not just unprofessional — it may violate consumer protection laws at both the state and federal level. ⸻ ⚖️ LAWS YOU MAY BE VIOLATING 1. Florida Health Studio Act (Florida Statute § 501.017) • Requires contracts to have clear cancellation rights. • Must offer a 3-day cancellation window, refunds processed within 30 days, and no deceptive or misleading terms. • Making cancellation confusing, inaccessible, or retaliatory may breach this law. 2. Florida Deceptive and Unfair Trade Practices Act (FDUTPA) (§ 501.204) • Prohibits unfair, deceptive, or aggressive practices that harm consumers. • Telling someone to “go to collections” for simply requesting cancellation may fall under this definition. 3. Federal Trade Commission “Click-to-Cancel” Rule (Effective May 14, 2025) • If a membership can be started online, it must be cancellable online just as easily. • Businesses cannot bury cancellation behind red tape, hidden terms, or demand in-person visits or mailed letters unless the sign-up required the same. ⸻ 🧭 TO OTHER MEMBERS GOING THROUGH THIS If you’ve had a similar experience at Crunch, you have legal rights. Don’t stay silent. File a complaint or get assistance here: • Florida Attorney General Consumer Division 📞 1‑866‑9‑NO‑SCAM 🌐 www.myfloridalegal. com • Florida Department of Agriculture & Consumer Services (FDACS) 📞 1‑800‑HELP‑FLA 🌐 www.800helpfla. com • Federal Trade Commission (FTC) 🌐 www.reportfraud. ftc. gov 📬 Pro Tip: Send cancellation requests via certified mail and include a copy of Florida Statute § 501.017 and reference to the FTC’s click-to-cancel rule. ⸻ 📣 OUR MESSAGE TO CRUNCH We’re asking you to: 1. Immediately review your cancellation practices and ensure compliance with Florida and federal law. 2. Implement a simple, online cancellation process for all memberships. 3. End the use of threatening language, harassment, and aggressive financial policies. 4. Train your team to handle cancellations with respect, transparency, and lawful procedures. Your gym should be a place for self-improvement — not legal battles, threats, or financial traps. We, the community, deserve better. And we’re watching closely. Sincerely, A concerned former member

I canceled my membership and they still charged me. will not recommend - bad music taste in sunrise. Its ghetto

I will never interact with a corporate gym ever again based on dealing with Crunch. When you sign up and go in for the first time, they strongarm you into talking with a personal trainer. I was set with someone named Kahyman in Tulsa. Seemed nice, real friendly. Got to the sales pitch bit and I was very very clear that I didn't have the money for an ongoing personal training, but I'd be willing to pay $150 for two individual classes. With that, I'd be able to get a feel for what to do and then move forward on my own. I was assured that that was absolutely possible, don't worry, just sign here. I was stupid. I trusted him. Like someone else who commented, he signed me up for a never ending commitment to personal training, taking money I don't really have. I tried calling the gym, and was told that the personal trainer manager would call me back. Waited a few hours, and decided to go up there. Who comes sauntering over but Kahyman. I explain the issue, and instead of customer service I was immediately met with nothing but gaslighting. Telling me they actually only have ongoing options, there is no single classes option. This man looked me in my face (sometimes) and told me that he didn't lie, he doesn't know what I was talking about. Super fun that he gets to make commission off of me by shady practices. He was condescending, and when I told him I wasn't sure how I was going to pay he told me "guess we'll just send you to collections then" which was funny later when he said "I wish you could see what's in my heart". His fix? Waiving the $300 fee I apparently would have owed to cancel my eternal personal training contract. Which I'll be honest, isn't in the contract anywhere. So just more lying. They don't care about you here. They want your money and that's the end of it. I immediately went to the desk and cancelled not only any sort of personal training, but my entire membership as well. Supposedly Kahyman was going to email me all the information about things being cancelled, but that hasn't happened. The corporate number doesn't work, managers at the gym are too busy for calls and I'm just out money with no services rendered. It's a very predatory business model. Please don't do it.

Horrible customer service as should be expected with a private equity model! Also the trainers are a scam! They sign you up for a never ending program without making it clear! When I expressed dissatisfaction I was kicked out for being negative! The assist manager of the training department who kicked me out also started harassing me and as a result they cancelled my membership! Beware doing business with them is at your own peril!