Crunch FitnessReviews of crunch.com

The biggest issue was that I signed up for ONE month of personal training and was clear about just wanting ONE month. I was not able to read the pages of tiny print when I signed. At the end of the month, they said I had to give 60 days notice to cancel. They kept charging me $130 a week and then started charging random amounts of $91.07 and $95.47. Every time I dispute a charge, they recharge my card. I cancelled my membership online, but they never actually cancelled it. I'm still fighting the charges. Also, I was disappointed in the classes and their reservation system. I couldn't even get into most of the classes I wanted to and was paying for peak membership to access the extra classes I never even got to try. I just want out and want them to stop charging me. :(

My experience with Crunch Fitness Greenwood's customer service was extremely negative. The staff was unhelpful and gave me different information every time I spoke with them. I was accidentally enrolled in a base package membership and, despite never using the gym, was held to a contract. Even after explaining that I'd moved to another state, they refused to listen to my situation and continued to send me payment notices. I found their approach to be completely lacking in empathy and cannot recommend them to others.

They keep trying to take my money from my account and I cancelled my membership. I sent in certified letters and still they are trying to take my money. Not a good gym at all.

Crunch offered me a promotion with 1 $ enrollment and one month free. Then they sent me a form to fill out and put my credit card to get their membership subscription after the months. While filling it online it shows an annual fees of 49.99$ + 29.99 $ peak results fees I called to ask about this 49.99 why if enrollment is just 1$ ? They said this indifferent. They offered me to come the next morning to try the facility which I did. I said ok I will subscribe I went home and filled the form again now it is 59.99$ annual fees and not 49.99 like yesterday. I called them they said oh yes today is a new month and different fees. I filled it anyway. It said due today 1 c. Few minutes later I received an agreement that I didn’t sign it shows prorated annual fees 10.71 $ and next month another annual fees of 64$ we are now in August 2025 and next month is sept 2025 why more annual fees the year didn’t end yet. I called them they said that is it! I called my bank to stop recurring payment the bank told me they collected today not 10$ but 14$. Wow every 5 minutes more money. I didn’t start yet going to the Gym and i am already disgusted

This place is horrible. The members sit on the equipment while on there phones. Take a long time to finish. I talked to the staff and they don’t do anything. They charged me an annual fee when I was there for only 2 months. It’s a horrible gym and I have to pay for another month even when cancelling you membership. Sucks

On June 4, 2025, I signed a contract with Crunch Fitness for a package of personal training sessions. As outlined in the contract, I was entitled to cancel the agreement within three days—by June 7, 2025—without incurring any penalties. On June 6, 2025, I physically went to the gym to request the cancellation. I communicated my intent clearly to staff at the front desk and was informed that the cancellation would be processed. I also followed up by sending messages to the personal trainer assigned to me, informing them that I had formally requested the cancellation. At the gym, I signed a document they presented to confirm the cancellation request, and I was assured that the process was completed. Despite this, no cancellation was processed, and I later discovered three unauthorized charges to my bank account: $166 on June 16, 2025 $166 on June 30, 2025 $166 on July 14, 2025 When I returned to the gym on July 17, 2025, I spoke directly with the personal trainer, who acknowledged the error and told me it was a mistake. I was assured that I would receive a full refund for the incorrect charges. To that end, I was provided with a written contract stating that Crunch Fitness would issue the refund and return the funds to my account. However, as of July 29, 2025, when I followed up by phone, I was informed by a staff member that the refund had been denied and that no reimbursement would be provided. This contradicts both the verbal assurances and the written confirmation I previously received from Crunch Fitness. At this point, I have made every good-faith effort to resolve this directly with the gym, but I have been misled and charged a total of $498 for services I formally canceled within the legal window.

If I could give ZERO stars I would! My son was a member of Crunch from day one of their opening in Melbourne (192). He canceled his membership in person on June 23, 2025. Upon cancellation, he was told there would be a cancellation fee along with the monthly dues (last month's dues). They asked how he wanted to pay for that and he asked if he could use a credit card. They said he could. He told them that his bank account info is what they had on file which would get debited each month for the dues. He made sure to ask that these "additional fees" not come out of his bank account on file since he was paying both separate fees with a credit card. They assured him they wouldn't come out of his bank account on file. Well guess what, THEY DID! He has been back to Crunch no less than FOUR TIMES trying to get the money back in his account since he got charged twice, once via credit card and once via ACH. It is nearly $85 that Crunch owes him. That may not seem like a lot of money but he's a full time student and now it's the principle of the matter. Each time he's gone in there, he's gotten a different story..."it's being processed", "it'll take 5-10 business days to go back in your account", "we need to send a request for a refund", "blah, blah, blah". I got so fed up with their run-around that I went with him last Thursday, July 17th. Upon entering, I asked to speak to a manager and with that Marco (who I was speaking to) said, "what can I do for you?". I went in with a printout of my son's bank statement showing the withdrawal on June 23rd and no credits back to the account. Marco, this so-called, self-proclaimed "manager" was rude and condescending towards me and my son, telling me that "the fees owed are in the contract he signed when he signed up". I told him that's NOT what we're disputing. What we're there for is a refund of the dues that were paid TWICE, once on his credit card (the method he specifically asked to use) and once by ACH. Marco said "we can't give refunds here and will have to put in a request". Seriously???? You sure as hell can take the money but you can't credit it back?!?!? I specifically asked Marco what the heck was done then the last 3-4 times my son went in there to get his money refunded. All Marco kept saying was "it has to be requested". Then some kid Jeramiah chimed in stating that my son signed a contract. Again, I said directly to this other rude employee (both of which I've got by 20+ years) THAT'S NOT THE ISSUE! We left out of there with my last words to both of them, "If, come next Thursday, the money is not back in his account, you'll be seeing a lot more of me...get used to this face!" To date, the money is STILL NOT REFUNDED...A MONTH LATER!!!! From these interactions alone, I would suggest giving your money to a gym that is trustworthy and more deserving of your business. Clearly, Crunch is NOT that gym.

cancel my member subscription on april. i paid may. the sub never be cancelled from them . they want i paid june and july too for cancel mu sub. they are a joke ... be aware