Crunch FitnessReviews of crunch.com

I have canceled about a month ago and was charged after they said they were not going to charge me after the cancel. I just found out they did not cancel my membership; I was also over charged many times that they don't want to take credit for. they keep saying that I did not pay my bill when I did every time it was due. and when i did they charged me again in same month for a payment. they even charged a card that I told them to take off many times and did not do it. I have made many calls to them and even went in to confront them and nothing still has not been done with them. they like to scam people

Customer service was very disappointing. I visited the location in person to cancel my membership and was told I would still be required to pay for one additional month. To make matters worse, my annual membership fee had been charged that same day, and they refused to refund or prorate it, even though I would no longer be using the membership. As a result, I am being charged both an additional month's membership and an annual fee for time I won't be a member. This is not the level of customer service I would expect from a national company. I cannot recommend a business that treats customers this way when they are simply trying to cancel their membership.

My first time experience was a disaster I have never experienced a Crunch gym before, after my experience I will not be purchasing a membership. This Crunch location offers one day passes to active members to bring first timers. However, when I arrived, My friend who purchases a membership was denied a day pass and I was instead told to pay for a “free week.” My solution was to get a free day pass from Crunch through their website.The staff gathered additional information and collected my license. Surprisingly, they didn’t tell me that I wouldn’t receive my license back until I explicitly asked. This alone made me uncomfortable enough to think about Crunch's business practices. The gym equipment is serviceable, and my experience working out without the presence of an employee was my favorite part. After returning to the front desk to collect my ID, A different gentleman with dark curly hair informed me that I wouldn’t receive my license until I paid for the “free week” pass. While this might have been meant as a joke, the delivery and lack of explanation this was optional left a horrible taste in my mouth. After explaining that I wouldn’t be signing up at this time, the employee began questioning me about my decision he didn't inform me I could make. He even said, “You don’t have 6 cents to sign up?” while my license was still in his possession. Needless to say, after repeatedly asking for my license back it was finally given to me. The last 5 minutes of my experience ruined the past ~2hrs spent there. I will never give Crunch an opportunity to take my money after this first (and only) experience.

NEVER GO TO THIS GYM UNLESS U WANT TO BE LIED TO AND SCAMMED OUT OF MONEY! My brother went in person to sign up for a membership and he talked to a manager for 40 minutes about it. He wanted to sign up for the $10 membership but the manager said no you need to do the $30 membership and after 3 months you can downgrade for free and it is cheaper in the end, so he signed up for that one. My brother clearly asked if I want to downgrade will there be a fee and he said “nah, after 2 months”. He called May 19th, talked to a male employee to pause and downgrade his membership. But in June, he got charged again and when I called the girl employee said nothing has been documented for that and I can pause/downgrade the membership for you. I told her to pause the membership for now because she told me there was a $20 fee to downgrade. She also told me she can ask for a refund for this month because my brother called. I called again later and talked to a male manager. He said nope our employees are taught to say the same thing and we don’t have record so nothing we can do. This manager even told me, a manager signed up your brother for the membership. But clearly the workers and even manager aren’t taught the same things when each one tells us something different. The male manager asked me do you have documentation of this conversation. Why would I AS A CUSTOMER have documentation of our call when we clearly trusted ur employee would do his work. It’s not that hard but clearly the worker thinks it is. Then this manager says I can’t touch this account since ur not the account holder but why did the girl employee say she can and never once told me I need my brothers written consent or verbal. And the manager also said there is still no note of downgrade. Clearly again the employees aren’t doing their job. I talked to the general manager and he keeps saying the same thing I can’t do anything because there is no documentation. Why are we paying for your employees to mess up. I have a screenshot of my brother phone log where he called you guys may 19. Your male employee messed up and never documented it and we have to pay for it while they are getting paid to slack off clearly. Also, both the male employee he called and the manager he talked to in person never once mentioned downgrading fee while the girl employee I called today said we are obligated to tell you guys about a fee. Another mistake clearly by the employee and manger but we have to pay for it because there is no documentation. I asked the general manager to look at the cameras for the exact time my brother called to figure out the employee. He said we can’t do that, then what’s the point of cameras and who can look at it then? And he said he can give a refund right away if their is proof. So u guys can give refund but just aren’t willing to. You guys are greedy money grabbers. Each time the manager and general manager say they were trained a specific way. 3 times the employees and even one of their own managers clearly are wrong and not trained properly. But the most you guys can do is put his membership on a temporary pause. You guys aren’t willing to refund this month or the downgrade fee which ur manager lied about. I don’t know if your manager get a bonus for signing people on but clearly one was money greedy tricking and lying to people about the membership. But you guys aren’t willing to fix anything within ur employee group. And this isn’t the first post I’m seeing of the same issue so clearly there is something wrong within ur employees slacking off at their job. Why do we have to pay for the multiple mistakes ur employees make. This is truly one of the worst gyms ever. Other gyms are willing to refund or stick to their words since I mean u guys trained ur own employees personally

This place is a joke they cornered you into memberships and when trying to deactivate your membership and cancel the corner you again for more money they're ignorant they have no customer service skills and they need to be shut down.

I'm a member.. brought my wife in for one day free pass..we have a house in fla and ohio..she was refused a one day pass.. by the bopsy twins.. because not a permanent resident..we're here hafe the year.. sometimes exceptions make a difference.. lesson learned I hope crunch fitness.. the gestapo doesn't need to run the front desk ridiculous..

Mi experiencia con Crunch ha sido extremadamente decepcionante. Después de haber completado y pagado tres meses de entrenamiento personal, el entrenador realizó cambios en un nuevo contrato sin explicarme claramente las condiciones ni informarme que se estaba renovando un compromiso por otros tres meses. Considero que fui inducida a firmar bajo información incompleta y engañosa. Ahora la empresa pretende obligarme a continuar pagando un contrato que nunca fue explicado de manera transparente. Tan pronto me percaté de la situación, envié una notificación formal por correo certificado a la sucursal solicitando la cancelación y explicando lo ocurrido. Hasta la fecha, no he recibido ninguna respuesta. Es inaceptable que una empresa permita este tipo de prácticas y luego ignore las reclamaciones de sus clientes. Exijo la cancelación de este contrato y una respuesta formal a mi reclamación.

The office staff is very rude to customers—specifically at the Fort Myers location, where they use lies to sign people up. They tell you they are going to open an account but need to link your debit card, and then, when you go to make a decision, they tell you that you are already signed up. The manager of the Fort Myers store is very rude to customers; he has no idea how to serve a customer or show the respect they deserve.