michael B.
Sevice & Operatationally Challenged
I made a $42.99 in-store purchase on June 4, 2026, logged into my account on my phone at the time of transaction. My Order History confirms the purchase. Zero points were awarded — despite full documented proof and following every program rule. I contacted customer service via email to resolve it. The response was dismissive, sarcastic, and rude. Rather than address the issue, they told me to use the chat function. I opened a chat. No one ever responded — not in one hour, not in six hours. Six hours. I then tried calling the 844 number widely listed online as Crumbl's customer service line. I called it three times. Each time I was told it is an internet company — not Crumbl — that simply receives misdirected Crumbl calls all day long. That number has nothing to do with Crumbl. Customers searching for help are being routed to a dead end and no one at Crumbl has bothered to correct it. This is a loyalty program that takes your money, fails to award the points you earned, then stonewalls you through every support channel they offer. Email is staffed by rude agents who deflect. Chat is an empty room. The phone number is a fiction. Customer service email is rude and says nothing they can do only see chat for points. A company that is operationally broken and service-challenged at the same time is not a company that survives long. You cannot run a loyalty program in bad faith and expect customers to keep coming back. I won't be.