crumblcookies.comReviews of crumblcookies.com

Very upset. I've contacted customer online x4. Without a response. I had to to get a new number. I lost over 300 plus points. They say you can change the number in the app, but you cannot! Because right below it it says contact customer service. I called one of the local stores over in Loveland Colorado. They said they can't help me including the manager I have to email customer service. Which is BS cuz they don't contact you they don't do nothing so I've lost the rest 300 points and can't update my phone number I can't keep any reviewsor my cookie jouneral that I have from the 3 years that I've been here in CO. None of the stores around will help. So it sucks I can't update my information I can't keep anything from my old profile I have lost over 300 reward points. God forbid don't ever have to change your phone number you lose everything. I don't remember my exact date cuz I've been trying for the last 3 weeks to get a figured out and to get a hold of someone and no one answers. Since they changed hands and etc everything sucks anymore.

This was during the Minecraft promo. I made my order around 5 AM before I had to leave for work and added a note I was unable to p/u my order until after 6PM. I left work and headed to Crumbl where a very nice employee tried to help me, but not finding my order. She was VERY willing to refund my money, but lacked the privileges to do so. I work during the hours that the manager is ever in the store and NO employee is allowed to do refunds except the manager. My complaint is I think Crumbl needs to have a better system in place company wide for situations like this so customers leave happy and not screwed over like I did.

Best cookies in Florida. 🫡

I’m a huge fan of the Evansville (IN) Crumble on Burkhardt Rd, but my most recent visit didn’t live up to their usual standards. I asked an associate for an extra box so I could gift a friend, something I have done before with no problem, but my request was flatly denied this time. Given the simple nature of the request, the refusal was quite unexpected. The associate was completely indifferent and showed no interest in helpng me. The cookies are great, but the rigid experience ruined the whole Crumbl experience.

Their Disclosure policies are HORRIBLE!! We brought in a few boxes for our office recently not knowing their products contain Coconut (either as an oil or an ingredient in their cookies in general), and one of our employees was severely allergic!! There is no mention of a coconut ingredient in their products, but the contents were heavy enough to be a near life-threatening reaction. Crumbl seriously needs to be more transparent regarding their product ingredients!! There was no way to know this beforehand. I scoured the entire website, app, and outside sources after the fact to find NO confirmed evidence that they use the ingredient. If there’s any allergens you may have that could be a baking ingredient at ALL, I would avoid ever bothering with this company for your health; they barely even disclose the necessary allergies.

They don’t have no customer service!!!!! I’ve been trying to get someone to speak to through their chat support for 3 weeks now and no response! I contacted them through an email I found, also on Facebook and Instagram, no response either!!!

I could not get my cookies delivered because i apparently live too far away? What a bad excuse for being lazy.

I am incredibly disappointed by my experience at the Crystal Lake location on Saturday between 1:00 PM and 2:15 PM.First, the technology failed. The app showed almost zero cookie availability at 1:00 PM. When we arrived at 2:00 PM, the in-store ordering kiosks were lagging severely—tapping a button didn't register, and then it suddenly jumped to an order of 8 cookies instead of 1. The screen also erroneously claimed they were completely out of the two weekly specials (Crème Brûlée and Cannoli).Second, the staff behavior was shocking. Two employees (a blonde girl and a dark-haired girl) completely ignored my son, another customer, and myself. The dark-haired employee looked directly at us 10 times over 5 minutes while we stood at the counter, never once greeting us. She then whispered to the blonde employee, and they both looked at us and giggled. When the blonde employee finally came over, she treated us like a massive inconvenience, rolled her eyes multiple times, and used irritated industry jargon ("selling them in") when I asked for clarification because I couldn't hear her. When handed my box, my "thank you" was met with a dismissive "Uh huh" as she turned away.To top it off, the cookies were a complete waste of a premium price. Every single cookie we tried to eat completely fell apart, mimicking the texture of raw, unfinished dough. It ruined what was supposed to be a nice Saturday treat. I bought local Italian cookies at the Farmers Market earlier that day that were far cheaper and infinitely better. I will not be back