Doug A.
crumble HAS NO CUSTOMER SERVICE! they will send you to their "chat" which is just a stubborn ai driven POS. No phone no email...
First, I decided to give my daughter a surprise and using crumbles website placed an order to be delivered this morning. I am in Nevada, she is in Dallas. (75206). The order was supposed to be delivered around 9:00a-10:00a this morning. I <<<< received texts with the status of the Door Dash driver and after 6 more messages the driver indicated that it was delivered! After waiting 5 or more HOURS to hear back from my daughter about her EXCITING SURPRISE... guess what NO COOKIES! "Good Job crumble" Its ridiculous that crumble does not take the RECEIVING PARTIES phone number or contact info and your "driver" is calling ME and I am 200 miles away... When there IS an issue...not ONE PHONE NUMBER!!!!!!!!!!!!!!!!! I cannot even locate the store that was supposedly sending the cookies on your website. I had to CALL AROUND till I found the correct one. The employees at the "other stores" had NO INFORMATION at all. Just... uhhhh send an email. Finally, I found the correct store... and you know WHY it WASN'T DELIVERED... Door Dash says "their driver SPEAKS SPANISH and might not have understood the directions" However, they are willing to redeliver!. As you can tell I'm pissed! This is not the first time... FIX YOUR WEBSITE or ENTIRE PLATFORM... its stupid to give the person ordering the cookies with delivery issues... FLOWER COMPANIES have been figuring this out for CENTURIES. Crumble did a GREAT JOB TODAY of taking a fun surprise and TOTALLY MESSING THIS UP!