Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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sharon H.
After I booked my cruise, I could not get in touch with my cruise consultant Val at cruises.com to discuss some issues with my bookings. I wish I had read the reviews before I booked with these people. I am so sorry and I hope you will learn from my mistake.
Davette
The agent was very helpful
Stuart P.
Crystal was so patient, informative and helpful. There were so many details and Crystal simplified it all and presented an understandable package.
D.T.
Horrible experience, especially trying to collect the "Bait and Switch" $100 credit that was supposed to be afforded me...spent over 4K for cruise ...couldn't get me a credit ...stated "wait until after the cruise"...ignored all requests...lots of lip service...zero result..AVOID AT ALL COST...GARBAGE !
TOM B.
Angie Dawson is very good at what she does. Getting our reservations and all.
Donald B.
Zero stars if it was possible. Worst experience of all time. They put me through a week of hell only to book me on the wrong BOAT, wrong DATES and the wrong PORT. Luckily I didn’t lose all my money, but I did let my kids down. Also took off work for what’s now going to be nothing. STAY AWAY
Janet R.
I booked a cruise with cruises.com and paid for their insurance. I had to cancel and the cruises.com rep told me to wait to cancel until my mom had her dr appointment, so did. I canceled with both cruises.com and with their insurance.cruises.com paid me my refund, however the insurance never got back to me after they sent me an email telling me the recieved my documents. I contacted them again and resent the information, they never got back to me again but put it on my account that I filed my claim too late. I have spoke to 10 people at cruises.com ALL saying they will call me back and NEVER DO. I WOULD SUGGEST TO ALWAYS GO THRU THE CRUISE SHIP THEMSELVES.
Response from cruises.comJan 13, 2023
Thank you for leaving us a review. We’re sorry to hear that we delivered less than a remarkable experience. Our Customer Experience Team is available 24 hours/day. Please feel free to chat with us online or call us directly at (800) 288-6006.
Anatoly K.
I booked ocean view balcony w/guarantee (in writing) on Symphony of the Seas for 2/11/2023 . On my four time contact I was assure - guarantee !!! today they are assign me Boardwalk cabin ??? Can i sue them for fraud ?
Response from cruises.comJan 13, 2023
We are disappointed Please give us a call at (800) 288-6006 or chat with us on our website 24/7 so that a member of our Customer Experience Team can look into this for you. to hear you are unhappy with your online, inside balcony, cruise booking.
