cruises.comReviews of cruises.com

Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give then yours either!

My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.

I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.

June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.

Easy booking,..great prices

Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.

Our cruise was easy to book with Donnie at cruises.com. He knew literally everything from booking to cruiselines and promotions to discounts. I recommend to anyone who is looking to book a cruise with any cruiseline.

Easy to find the right choices. A real human when you need one for extra help being handicapped..