Cruise.com Reviews | Read Customer Reviews of cruise.com

Cruise.comReviews of cruise.com

3.2304 reviews
Travel Agencies
255 E. Dania Beach Blvd., Dania Beach, Florida

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Cruise.com

About Cruise.com

Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.

Cruise.com (cruise.com) has 304 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Website: cruise.com
Category: Travel Agencies
Location: Dania Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruise.com reviews

304 approved reviews, newest moderated first

George S.
Mar 20, 2015
Cruise.Com Travel Service
We have booked 8 or 9 cruises with Cruise.com and have not experienced any problems with them or their services. They have been our "Go To" agent for several years now.
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L. P.
Mar 20, 2015
Great Service
We are repeat customers with Cruise.com. We can always look forward to fast, thorough and efficient service. The prices are great too!
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Philip F.
Mar 20, 2015
Outstanding service is provided by Sharon Smith at Cruise.com
We have been working with Sharon Smith at Cruise.com for all of our cruise bookings/issues for over 10 years. In all that time we have received nothing but the greatest possible, individual service. She is a joy to work with
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Philip R.
Mar 20, 2015
Cruise booking
Excellent customer service. Simple and to the point.
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Seleka W.
Mar 20, 2015
The best customer service
I've talked w/ other cruise ship companies. Cruise. Com did it best. I was impressed that they knew every cruise line better than anyone.
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donna R.
Mar 20, 2015
First TIme Booking
Just booked a cruise. We have been on several cruises with Norwegian Cruise LIne and love them. They were helpful and very knowledgeable with their information. Keeping my fingers crossed everything goes well.
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NANCY L.
Mar 20, 2015
Can't wait to go on our cruise!
The rep seemed very helpful with planning our vacation. My only concern is that I received a couple confirmations and not one was the same as the others. I do hope to get it straightened out, I'm just afraid the OBC will be decreased as in one of the confirmations. $200 on one, and only $50 on the other!
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Brian J.
Mar 20, 2015
Had tried to make my cancelation as smooth as possible
I had booked a cruise on February 26, 2015 for a 7-day excursion at the end of August 2015 out of Baltimore. For last minute financial reasons, I will not be able to go on this excursion. I tried to cancel the set cruise, but was told I would "lose my $500 deposit". Being that the excursion is a good 5 months away, why do I have to end up losing my deposit? I have done some research about "Cruise.com", and I am seeing alot of complaints from previous customers.
Response from Cruise.comMar 20, 2015
Thank you very much for bringing your concerns to our attention. We reviewed your booking, which was made through our consumer booking engine, and saw that you had booked a nonrefundable fare (Carnival's Early Saver Fare). However, both Cruise.com and Carnival Cruise Line truly support the military and, as such, we called the cruise line and they agreed to refund the booking without penalty. One of our Customer Service agents has called you and also sent you an email and cancellation form, advising you that you have until May 30th to cancel without penalty. Thank you for your service to our country and for allowing us the opportunity to assist you in this matter.
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