Cruise.comReviews of cruise.com

I spent almost 2 hours making travel plans only to find out the rep entered the wrong dates. I then had to spend another 2hrs to get re-booked for correct dates. We were promised additional drinks for aggravation to no avail. The customer service department is the absolute worst! Nobody follows through on calling you back, you can Never speak to a manager, my itinerary was cut short due to the weather and NOONE wants to compensate me for this. Nor have I received my 5% back and it’s been over 2mos!

Had a confirmation number for our mid ship portside balcony room on Princess Cruise from Kim Badeker at Cruise.com. 6 weeks later I see out room had been changed by Kim to a different room starboard side and no longer mid ship. She apologized but that was it. Very short with answers and not helpful. Did bare minimum. Horrible agent.

If I looked into Trustpilot , I would not to book Cruise.com. On 23 Aug 2024 , I booked with Cruise.com and finally, my credit was charged deposit 200 Usd. I waited for booking confirmation and they said it will take 24-48 hrs. After 48 hrs , I contacted again they said no booking confirmation even I sent picture that my credit card was charged . They push me to contact Royal carribean but RCCL cannot find my name in that ship. Finally both denied my booking. It take 23Aug-15Sep so Bad experience for me. But 16 sep , I try on CruiseDirect.com to book the same ship . It is very pleasure and perfect. Please try CruiseDirect.com . And away from Cruise.com

I joined a dinner and show tour, expecting a memorable evening of food and entertainment. Unfortunately, the experience was dismal. The dinner was subpar, with bland and poorly prepared dishes that did not reflect the advertised "gourmet" quality. The show was lackluster and did not live up to the hype. The venue was cramped, and the service was inattentive. The combination of mediocre food and uninspired entertainment made this tour a disappointing and regrettable choice.

NCL cruise sucked. Do not use them to do your airfare they suck at it and the BOGO free is not what they tell you. You don’t sit together and they find the worst flights. Paid additional 150 to get seats together. Food and service sucked. We were quarantined for 24 hours due to a case of diarrhea and was told to go to doctor to get some Imodium. We were fine got runs from there crappy food. What a fing joke this cruise was. They have employees sneezing and coughing and they are ok to spread germs. You get the runs due to their food and water change and they quarantine you. The excursion process was unacceptable and was a cluster and the debarkation was a mess and they dropped a pallet of luggage into the ocean. We lost our luggage somewhere in Madrid I doubt it will be found . Do yourself a favor don’t use NCL. The ports were nice. We did enjoy the ports the cruise sucked.

No difficulty booking two cruises. All questions answered promptly. Options and prices were clearly understood. No hesitation in booking another cruise with Cruise Plus. Sacha was patient and well informed.

Worst customer service ever! I encountered what I perceived as rudeness and a lack of responsibility in addressing my concerns. Specifically, I experienced that they could not do their job, such as unhelpful responses and a long answer delay for a straightforward question. They kept transferring the call to 5,6 different persons. Also, they need to learn how to appreciate their customers. They all talked like an A-hole. They raised their voice at me while I was nicely asking for their assistance. I'm so upset and even more regretful that I booked for 22 people, including me.

No customer service. Once they have your money, could care less what your issue is. Run don’t even walk away from this company.