Cruise.comReviews of cruise.com

I had a cruise booked for 2020. Of course with what was going on the cruise was canceled. I then received credit for a future trip. All is well... Now, 2021 comes along. I decided to receive a refund and not do a cruise vacation. Since they were not to sail in 2021. Cruise.com was able to process the refund. Unfortunately, Royal Caribbean changed their rules and said I missed their deadline to process the refund? Cruises.com was not informed of this deadline. Royal Caribbean changed the rules to keep peoples money. Unfortunately cruises.com was caught in the middle. Don't plan a cruise until they are actually sailing. I disputed the charge on my credit card. I am hoping they see into the fraudulent business manner from the cruise line.

DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.

All of a sudden my cruise date was arbitrarilychangedcruises.com tried to tell me that I changed it when I know I did not and I’m not able to do that only cruises.com and carnival can do that. After an hour on the phone with cruises.com I still could not get an answer to why my cruise has changed I will never use them again they were rude and uncaring

Our family booked two rooms on a MSC cruise in 2018 for March 2020 through cruise.com. It was cancelled due to covid. 6 months later, and we have only received a partial refund. We are still owed over $2000.00. When I call cruise.com, they tell me that there is nothing they can do for us. Please keep this in mind if you make the horrible decision to book through cruise.com. I have called MSC numerous times, and they keep telling me they are escalating the refund. Nothing has happened and I have received zero communication from them. I will never cruise on MSC nor will I ever use cruise.com again.

We booked a cruise to Alaska for the end of July. We had to cancel due to Covid-19. Cruise.com said they would give us 100% refund, but only sent back $600.00. Our trip cost was $2500. We have tried to call them many times, we have emailed them many times, but they will not answer. They still owe us $1700. We even bought the insurance. This was going to be our first cruise and we trusted this company. We were wrong! Now we will be calling Better Business Bureau! And the Wa State Attorney General. There needs to be a class action law suit started. This Co. took our money and booked our cruise through Royal Caribbean.

Would give zero stars if I could. My experience with this company was more than disappointing. First, when booking my family's cruise, we found out later Cruise.com made a mistake on the booking with the cruise line, omitting the Jr. from one of the names. Most importantly, when large volumes of customers started canceling cruises due to the Coronavirus pandemic, Cruise.com stopped answering their phone, making it impossible for many people to cancel their cruises timely and obtain refunds or credits from the cruise lines. I waited on hold for hours at a time and sent emails, because a couple members of my family were elderly and high risk. I was only able to finally get thru to a live person after several days of trying, by entering the prompt that asked if I wanted to book a NEW cruise. I had to leave a message and when the supervisor finally responded to me the next day, she was rude and unprofessional. I was told by then it was too late. So my family spent thousands on our dream vacation and received no credit or refund, except for the prepaid excursions we had purchased directly with the cruise line. I will never use Cruise.com again!

In looking over this site PLEASE, know the difference between CRUISES.COM and CRUISE.com. Cruise.com gave us a great deal, and we appreciate the efforts of Valora, a great sales person. She went out of her way to make sure we had a great price and great service. I have a STRONG feeling that many people who have complained here are talking about CRUISES.COM and NOT Cruise.com. We have nothing but praises for Cruise.com

I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.