Crown & PawReviews of crownandpaw.com

I still do NOT have my order!!!!!

Hoping to edit this at some point. But as of now we are almost 3 weeks after order which I honestly anticipated, but it's the lack of information that is difficult. No sign that anything has moved just the picture I originally submitted. Will swap the review to just reflect slow service and not none when it does arrive.

Initially website order said I’d receive a proof within 4-6 days. Final purchase adjusted to 8-10, which was understandable considering the holiday season. It’s now been 17 days since my order at the time of writing this review and have not received a proof. I have contacted customer service with zero response. Hoping the product still turns out nice, but so far it’s been a very poor experience I’m unlikely to do again. I’d be cautious ordering.

I have never posted a bad review before, but am so frustrated and disappointed that I really feel I should share to prevent others from having the same terrible experience. I have been waiting for weeks for my order and from what I can tell it has become stuck with the artist. Customer support has been awful and slow and yet I was still receiving mass email promotions saying that if I ordered even in the days right before Christmas I would receive a digital print by the 25th. All of their advertising and statements have been proven false. I would tell people to avoid any dealings with this company. I wish I could give no stars at all.

Paid extra for queue jumping - supposedly to expedite the process it’s been 10 days as and I’ve yet to see a proof not can I get a personal vs automated robot response.

I am giving this bad rating purely because of lack of communication. My order was sent in on 12/5/2020 and on 12/10/2020 I was sent an email saying because of the holidays and the time I sent my order in, it would be another 4-6 days until I was sent a proof or preview of the picture. It is now 12/26/2020 and I have not heard anything else about my purchase. I would love to know that it has not been forgotten about and when I could expect it. Thank you.

Ordered on the day their website said they would still make it for Christmas delivery. Order went through, but never received an order number in email (odd right?). A week went by and I emailed them asking for my order number. Waited 3+ days to get a response with my order number. Christmas has come and gone, no update on my orders. They do have time to delete all of the inquiry comments on their Facebook page (but leave their responses asking for everyone's order number.. odd right?). I received a second response to my inquiry as to where my order was and I was told "We are terribly sorry for the delay as we are currently receiving an all-time high volume of orders and email inquiries each day." Yet, they continue to spam me with 20% off etc and taking more orders. If you read their BBB reviews you'll see they do this every year.

Placed my order almost two weeks ago and it hasn’t even been sent to the artist yet! Ridiculous.