Crown & PawReviews of crownandpaw.com

Response from Crown & PawOct 19, 2020

Thank you so much for your feedback, Johnye. We are sorry that the whole experience has not been pleasant to you. We truly appreciate the suggestion. Rest assured we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 16, 2020

Thank you so much for your feedback, LF! We are truly sorry for the misunderstanding on the review process. We do send review requests to our customers after an order is placed as we would like to know about your experience with the website and ordering process. After your order is delivered, another review request will be sent for the received product. We are sorry if this has caused you any inconvenience and we seek for your understanding regarding this matter. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 19, 2020

Thank you so much for your feedback, Adolfo! We are so sorry to hear this. We understand why you have provided us with 3 stars. In the future, please know that you can immediately reach out to us through Live Chat, Direct Message or through email in cases like this and we'll be there to assist you. We have reached out to you through the email address associated with your order regarding this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 16, 2020

Hi Rhonda, thank you so much for your feedback. We are sorry that the whole experience has not been pleasant to you. We truly appreciate these suggestions that you have provided. These were very helpful and have been forwarded to the management. We will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 16, 2020

Thank you so much for your feedback, Dave! We are so happy that you had a pleasant experience with us. We are glad you like the canvas. We are sorry to hear that you are still receiving marketing emails from us after unsubscribing. We have escalated this issue and this should be fixed very soon! Again, we are so sorry for the inconvenience. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 16, 2020

Hi, Jacqualine. Thank you so much for your feedback. We are truly sorry that you are disappointed with your purchase. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order with information about your purchase. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawOct 15, 2020

Hi Arci, your review is very concerning to us. We would appreciate it if you would send us your order details via DM or email and one of our customer experience executives will get in contact with you about the product that you have received.

Response from Crown & PawOct 16, 2020

Thank you so much for your feedback, Ben. We are extremely sorry that you have not received your order yet. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾