Crown & PawReviews of crownandpaw.com

I have not gotten the product yet, so this is NOT a review of it. My biggest complaint is in regards to the initial processing. I was trying to hit a specific delivery date (receipt date actually), so time was of the essence. Five days were wasted because the artwork was not what I asked for. That was partly my fault (picking a single pet template for a three pet image), but instead of asking me right away about that discrepancy, artwork was done (4 days later I reviewed it) with just one of the pets. Now it appears the product won’t get to me until 3 days after the event it was needed for. That was with every rush, jump, expedited shipping fee applied. The early error is exactly what caused the delay. Why didn’t someone say, on Thursday, “wait a minute, there are 3 dogs in the image/photo, but only on in the template she chose”. What difference that would have made. Instead, on Tuesday I got the bad artwork, and everything had to be redone, and now the product is somewhere between NC and CT for a delivery next week. 😔

The artwork preview came in quickly, but it's been 2 weeks since the estimated shipping window and my artwork hasn't shipped yet. I paid extra to expedite, but I don't feel like it made the process any faster so I don't recommend paying for that add-on.

The canvas Itself is fine, however I haven't received it yet which is why my rating is 3 stars. I purchased the 19.99 shipping for a faster delivery, the original date was 02 Aug to arrive at my residence. I find out after I've already paid for it all that the arrival date has changed to 08 Aug. While I understand it's out of your hands once it's shipped but it is disappointing to pay extra money for faster shipping only to find out its going to be a week late apparently. Regarding the canvas though, until I see it I cannot give an accurate review but the image was great, perfect positioning of my pets head onto the costume, a great job well done.

My order went to spam and I wasnt able to approve my order. So I'm getting a canvas that I don't approve This is my 2nd order with you guys, the 1st order was placed end of last year and I was able to approve my order because it didn't go to spam

Was told I would get an email to review my order within 1-2 business days and its been over a week.

This was my second purchase, first one went well. I would have gave 5 stars, but I was unable to use my Klara or Afterpay accounts like I wanted, I just kept getting errors so after a couple of days I just gave up. End up purchasing with my credit card.

There a pop up to participate in a contest that was super annoying and very difficult to close. I almost gave up and decided to order from another company bc it was that difficult.

I have not received the product but the design exceeded my expectations. Very excited to receive the pillow covers. Buy my issue is with the lack of clarity on estimated arrival. I bought expedited service for 1-2 weeks to make sure product would be here for a birthday and it looks like the product might ship at the 2 weeks mark and will definitely not be here for the birthday.