Crown & PawReviews of crownandpaw.com

If you live anywhere outside the US - FORGET IT! These guys couldn’t organize a blowjob in a brothel! I ordered a poster of my partners pet months in advance to give to my partner for a Christmas gift. It took weeks for them to progress my order to “sent to artist” and it sat “awaiting shipment” for several more weeks. After enquiring as to why my order had still not been shipped I was sent a new tracking number that showed my order was processed in the same facility three times (not actually moving anywhere) and guess what? It still hasn’t arrived and tracking updates have ceased. After my latest complaint to this scam of a company I received a response basically telling me to “keep an eye out for it in the mail” knowing full well it hasn’t even left the US yet (I am in Australia). I have demanded a refund twice as the product is now of no use (I bought a replacement gift instead) and basically told to go sit on a dildo and rotate each time. I also receive dozens of CRM marketing emails from them every week which is INFURIATING when my original order is still lost in space three months on! Crown and Paw the way you conduct your business is shameful.

It’s been a month & still not even created. I paid extra for expedited too. 🙃

Order is still not filled after a month. No idea if I’ll get the order because I’ve received only one update. Can’t comment on the final project, but honestly, you’re better off finding someone handy in photoshop and having them do it for you and just printing it through a printer. Don’t order from this sham of a company.

Let me start by saying that I placed two orders for work over a month ago and have yet to receive product. After I received a proof for the initial order, I e-mailed the company asking if I could add a digital copy as well as a blanket (I initially only ordered a puzzle). I received an e-mail stating that I could, and that they would send me a separate invoice. I replied with "we would like to add a 50"x60" blanket and a digital copy of the artwork created for order #____. We completely understand if it won’t ship out the same time as the puzzle, and we are ok with that. We just really love the artwork and wanted to add more products using the same image created. The same credit card/billing information/shipping address can be used". I received an e-mail back with the following: "Please confirm your order so that we can send an invoice as soon as possible. Order :, Costume :, Photo for the artwork :, Size :". Even though I had just specified this in my previous e-mail, I obliged and wrote everything out again. That was December 15th, and I have yet to receive an invoice or follow up. I ended up purchasing a digital copy myself, and have no way of ordering the blanket using the same image. I sent a follow up e-mail requesting someone contact me via phone. I got a generic e-mail back not acknowledging anything about the invoice or additional pieces I wanted to order. It just stated that wait times may be longer due to the holiday season. I again sent another email December 22nd requesting someone call me, as I didn't think they understood what I was asking in the e-mail. That e-mail was never acknowledged, and no one has ever reached out to me. As for my second order, I approved the design and still have not received a copy of the digital download. The dashboard says that I can purchase a copy of the digital download for $10 (which sends you a link automatically to download the artwork), despite me already having paid for this in the initial order. My two orders were placed on November 28th and 30th. This is ridiculous and incredibly aggravating. I can understand if there were issues with shipping due to COVID, but this is not the case; the orders have not even been shipped yet. The website specifies that you can expect proofs within 5-6 days. I definitely waited longer. I received a mass e-mail from the company informing all customers that proofs would take roughly another 2-3 days. Again, I waited longer. I understand that it is the holiday season and that creating proofs may take longer, but the length of time after that and lack of response to customers following that is what is truly frustrating to me. I have all forms of communication saved and can prove that what I am writing is true.

I placed an order on December 1st, two different items as Christmas gifts for my visiting children. As of today, January 3rd, they are still NOT here. I am so disappointed and embarrassed that gifts ordered well in advance never arrived in time. I would not recommend if giving as a gift as you will not know if you’ll get it in time to give as a present. I also now have to pay to ship the portraits out to my children whenever they finally arrive, as they could not bring home during their long drives after Christmas. I can’t even comment on the item itself since I’m STILL waiting! Linda H.

Horrible! Don’t do it. After 31 days, I still have nothing! I had 3 friends not get their Christmas gifts and the only way to get a response from them is to complain on their FB ad. I’m so frustrated by their lack of communication and customer service. I revised art work on one of the pieces and they sent me the original art work that I wanted to revise. I just accepted it because it was obvious this is going to be a never ending process. I just have to keep reminding myself, it’s a freaking dog mug. Incompetence to the nth degree. Save your money and go somewhere else!

Was highly disappointed with C&P the first time. Decided to give them a 2nd chance. After they failed to put my order in they asked me 3 weeks later if there was any chance of a fraudulent purchase. The customer support is a complete joke and I will never be using them again. There are other Renaissance animal painting companies out there and until I get a phone call from C&P I will continue to blast them on social media.

Poor communication with customer as I sent a total of 4 requests for updates because after 11 days the status showed my order as still being processed and not yet sent to an artist. After my 5th email complaining about how long it had been since sending my order and considering the lengthy time for shipping that I would be lucky to receive my order by February I received an email with a proof to approve. I went to the dashboard to approve the artwork it and I was then asked if I want to purchase the artwork file for $10. I paid for the digital download in my original order but the “dashboard” doesn’t reflect that. So I’m awaiting a response from customer service on this issue. I also received solicitation from them about how quickly I would get a digital download to present for Christmas before the actual canvas arrived.