Crown & PawReviews of crownandpaw.com

I received artwork of someone else's pet.

I placed an order over a month ago and my order still has not been delivered.

Unfortunately i have the same issue as many of the other negative reviews... My order simply has not been delivered.. Over 6 weeks since the artwork was shipped and i have nothing. I sent an email and they responded with the tracking number ( which i already had ) and told me to watch it or contact my local postal service which is just a stupid thing to ask me to do. I waited patiently for another 2 weeks with no update, sent another email and they have decided to not respond to me anymore. The customer service is terrible. I have now been forced to dispute the charge with PayPal and hopefully i can get my money back. My advice would be to stay very far away form this company if you want reliable service and a delivery time that is reasonable, if it gets delivered at all that is.

Absolutely awful. Terrible job Photoshopping it. I gave feedback including my own non-terrible layout a month ago and nothing's been done. Still the same status. No option to cancel the order online. UPDATE: They say in the email below that they've reached out to me to see if they can make me happy, which isn't true. I've checked every possible place it could go. They even charged me for their art time and wouldn't refund it even though I cancelled due to the art being embarrassingly bad.

The picture and artwork itself came back great. The service however was terrible. I ordered on 1 DEC and was told it would come in time for Christmas. It came 9 JAN.... I also was emailed on 10 DEC assuring me it would arrive on time NLT the 17th. After I missed the Christmas deadline and had to go buy my GF another present as I felt to bad to give her nothing they kept on sending me generic email responses, while they did offer a free digital copy, even that took until after JAN 1 to receive. If you have any sort of timeline would recommend competitiors.

Never received my First order. Send it was out for shipping.

This customer service is poor, at best. I requested for my artwork to be updated several times, and it never got updates so I withdrew my order. A couple of times I received e-mails from different customer service agents confused that I had even made a request for update. They don't seem to know what's going on over there, and the original print seemed poorly photoshopped. This was a waste.

I placed an order at the end of November, waited forever to do the approval and now for the past week when I look at the tracking number it says shipping label created UPS not in possession of package. I have them emailed several times with no reply