Crown & PawReviews of crownandpaw.com

I made this order over two months ago, with a “queue jump” for my mums Christmas present. I still haven’t received it and they *think* it’s on the way. I asked for a refund and they said sorry no. Only order if you have 2+ months to play with and don’t mind being refused a refund for goods not received.

Order 42167 My daughter made this order without my consent. Please cancel this order. I do not have the funds to be able to cover this purchase. Thank you!

When I ordered the product I was told it would take three weeks to get to me and ten days for my artwork to be ready for approval or edits. In the midst of Christmas, it took 20 days. No one contacted me, I had to check myself. My present was delayed and wouldn't be on time now. I requested a small change to the art work and was told I'd have to provide all new photos. I did so and then didn't hear back. I contacted the seller to ask what had happened. I was given the exact same artwork to approve. When I complained, I was told again to find new photos. I was told they were not right. This went on and on for weeks. When I finally said I wanted a refund, the artist suddenly made the requested change without need of new photos. After weeks of trying to get a response, talking to a new person every time, and supplying photos it turns out they could have made the change all along. I am finally getting my order over two months late.

The timelines to review artwork and receive the product back as stated on the website were completely off base from reality and I selected the option to expedite my order. Still waiting...

Ordered before Christmas hoping 2-4 weeks. Bought a picture and a download. Took ages for the artist proof, which was disproportionate and required rework. Artist proof #2 arrived and it was fine. Digital download link didn’t work so I had to reach out to customer service. They sent me another. Emailed a week later looking for a status on my print (which was to be a Christmas present). Response was “going to print soon”. Followed up a week later because the status had not changed-response “we’re looking” followed by “we’ve issued a FREE reprint” (like that was doing me a favour). Another week has passed and the package seems to be stuck in the shippers system because it hasn’t gone far. It might get to the UK sometime soon, but who knows. If I’m lucky, 8 weeks after ordering. I get it was Christmas but don’t make assertions and commitments you can’t keep because of a holiday rush. Had I known it was going to take this long I wouldn’t have ordered it. Disappointed, particularly based on the price and yet, the delays.

Placed an order on Dec 9th and have still on jan 36th not received any shipping notice. Have mailed multiple times and am told every time that this has been escalated. Customer service has been terrible and I am not certain my product had even been printed. Very very disappointed

I have received 3 emails to review and approved proof before printing. I have sent back requesting minor changes. Each time it is sent back for review, absolutely now changes were made. I’m still waiting to receive proof with correct changes so I can approve.

Ordered end of November 2020 and paid for express artwork review which was not provided. Order still not arrived 2 months down the line. Was told if had not arrived by a certain date a reshipment would be processed for them to backtrack and tell me to check with local customs centre if it is held up there!! The tracking number is for their courier so not recognised by post office / tracking company here in the UK Paid a lot of money for 3 prints as a Christmas present which I haven't recieved!!