sabrina L.
in my opinion it‘s NOT OK to send…
in my opinion it‘s NOT OK to send pictures to print WITHOUT getting the „ok“ from the customer. I have ordered my first picture some moth ago and I have never received an e-mail from you with the first draft. And so I had to take what you sent to me. Now my boyfriend ordered a picture and again ... it‘s sent to print but we never got an mail from you where you ask if we like the draft. I don‘t get it. This it not customerfriendly. :(
Response from Crown & PawFeb 6, 2021
Hi Linda, thank you so much for your feedback. We are sorry that the whole experience has not been pleasant to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your mailbox as well for the email that we sent to you! We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾


