Crown & PawReviews of crownandpaw.com

My order never updated, so I was never sure when it was shipped out. Received my 8x10 standing picture with the stand placed on it upside down. Can’t even hang it because the hook is in the wrong place as well. Not to mention the corners of the print are not even all the way folded in. It was assembled very sloppy & it shows. Very pricey to have such bad workmanship. Very disappointed.

Went through all the stages, got my first review back, was horrid, no shading, literally made my cats head a circle and plopped it on, wasn’t even centred. The artist took it upon themselves to change the colour of my cats blind eye and even draw a wonky pupil. Second revision back, the only thing that they bothered to change was the shading. I’m pretty disgusted by the service, artist obviously couldn’t be bothered to change anything else so just clicked approve and the poster went straight in the bin when it arrived. Couldn’t be more disappointed. Total waste of money.

I submitted a second round of changes days ago and have received no response.

I placed an order 9 days ago, the website says no such order exists, but I was charged. I have reached out 4 times and no one has contacted me with proof of refund.

Lots of time spent back and forth between the artist and myself for edits. They really only start out by literally just copying and pasting the head of your pet onto their template, no touch ups, no professional edits, nothing else. I had to ask for so many silly touch ups and it added two months onto the expected date of actual receipt. These were supposed to be a Christmas present (ordered early Dec), the mugs just arrived the other day. They also print the url their website on the side of the mug, which is in really poor taste. I PAID a lot of money for this personalized mug, so this shouldn't be free advertisement for them. I also don't want to give my parents the idea of where to look so they can look up how much I spent on their gift. A more appropriate location for the url is on the bottom of the mug, if at all. All in all, the process for getting it done sucked, their timeline is not realistic, and it's expensive to boot. There are other companies that do similar things for less hassle and less expensively. Their customer service was really good though. They were friendly, fast to reply me, and they cancelled the "rush" I paid for as per my request since they were so late. Update: My mom took a picture of the new mugs I sent her and my dad. They literally just look like the heads of pets copied from a photo and pasted on their backgrounds. They don't try to blend it in or make it look like part of the artwork itself, and all the time I spend making edit suggestions didn't really make much difference. I guess the small preview window they provide is misleading, but also at the end, you just get tired of making stupid edit suggestions. If you're into a very hasty and expensive copy/paste job with lots of annoying time spend making edit suggestions on a very small preview pane, then Crown&Paw is for you.

Absolutely awful service from this company. After ordering an A3 poster it arrived with a white border around it and a barcode at the base of the photo. When fitting it into an A3 frame you can see the border and barcode. First off I was told it was the frame I was using as it wasn’t A3 (it was). After being asked to send a photo of me measuring the poster, proving that the poster was A3 sized but that included the odd white border around it, they then changed their tact and said that all their posters come with a border? Completely missing the point of the fact that when framed you can clearly see a an odd border, not in keeping with the picture at all and a barcode within the frame of the poster. They have offered to send me a digital download so I can print my own out? After paying $70 for the poster not sure why they think that this is acceptable and aren’t replacing my poster with one that is actually A3 sized?? Wouldn’t recommend this company and would not buy from them again UPDATE: I am happy to say that Crown and Paw has been in touch and has now resolved this issue

Having a hard time changing pics per their format

Was charged and never received product, emails go unanswered