Crown & PawReviews of crownandpaw.com

I bought two pictures. Since they ensure YOU are happy I figured why not. Their graphic designer did a terrible job bt I wanted input from my daughter on a laptop (I was traveling and it was her dead cat). I get home and open the file and they says its shipped...they were HORRIBLE proportions and placement. I emailed BEFORE it shipped and they pretended to care and blew me off. Call your credit card company and back charge the products ASAP. I have all the documentation via email of them doing nothing. They are too lazy to ask for the bad artwork back. At least I can use a different company and then my daughter can paint silly things on this horrible version of a product. BUY ANYWHERE ELSE.

Wow!! I guess I should’ve went here for reviews first. Order 6 months in advance if needed for an event!! It’s been a month and I still have not received my order. Estimated ship date on their site does not line up with what they provide!!! I’ve sent 3 emails and they beat around the bush they don’t seem to care at all!!! Very disappointed will stick to other companies!!!

Would give zero stars if I could. They said it would be shipped from the 9th-12th. 10 days after the 12th and still has not been shipped

I wish I could put less than one star. I ordered a print and on the accept pages it asked for the shipping address. It was mailed to my home instead of my friends. I had to pay $27 to resend. Crown and Paw refunded $9.00. Look on their web pages for reviews, EVERY review is 5 star, then look at BBB. the true reviews. They are horrible.

Do not recommend

Unfortunately, this company has gone sharply downhill. I ordered two items in November that were to be the “big” Christmas gift for my son. I had not heard anything a week before Christmas, so I reached out to Kritz, their customer service rep. He replied quickly, saying the order had been “lost” on the front end, but he could see it on the back end and planned to get it started. I had no idea what that meant or why they had not been in touch with ME, but I responded with a big thank you and expressed the urgency of it being a gift. I heard back a week later that my photo wouldn’t work. I sent a new photo and did not hear back until January 9th saying it was ready to review. I said it looked good, and did not receive it until Januray 16th. However, it was only one of the two items I had ordered. When I reached out again, I expressed that I had been a loyal customer for four previous orders and however ridiculous this order had been, I intended to let them make it right. Kritz said yes, they owed me one more item (absolutely no acknowledgement of their error and zero apology), but that I had not ordered the canvas as I had believed, just poster, and that they would need to invoice me $15 in order to send it. I told them that I did not think that was right after all their missteps, but that Kritz should do what he thought was right. He invoiced me. And at that request, they had lost a customer and I requested a refund. Kritz responded that I should “be safe always!” I have no idea if I will even get the partial refund. I cannot stress enough that there are plenty of companies out there–do not waste your time or money with this one. They do not care about their loyal customers and do not own their mistakes.

I paid for 2 shirts about 1.5 months ago, and have yet to receive them. I got the artwork proof, approved it, and the online tracker said I should have received them 2 weeks ago but they still haven’t been shipped. I sent 4 emails to Crown and Paw support, none of which have been answered. I’ve confirmed I’ve sent to the right email. I’ve filled out their form on their page - nothing!

I placed my order on Nov 24, 2023 hoping to receive my order by January 3 2024 right in time for my dad's birthday. I feel like I allowed enough time to account for the holidays and any edits (if needed). When the order was placed I was given the delivery quote time DECEMBER 3RD. My initial thought was wow that's fast but perfect! Here is it January 8th 2024. I'm sure you can guess but I not received my order. There website says they don't have a phone number and the only way to contact them is through email and they will get in touchwithin 24-48hrs. I have sent 2 emails this far a week or 2 apart from each other and have not gotten any response. Again, I understand December is a big month for business due to the holidays however an accurate quote time, and some correspondence would be nice. At this point I have no idea if I'll even be getting the order. I'm leaving this review here so hopefully others see this before making their decision if they have a specific date they need their gift by.