Crown & PawReviews of crownandpaw.com

I can’t give you solid review of my experience as I’ve yet to even receive my art proofs! It’s almost been two weeks and now I’m getting concerned that my order was lost. :/

It’s been over a week and I still haven’t received a proof of the product.

I ordered my sister a Christmas gift on November 30th and received a confirmation email that I would be hearing from a designer in 5-7 business days. As of December 8th (6 business days) I hadn't yet heard from the designer so the response time is still within the window promoted but can't give additional feedback at this time regarding the process or the product.

Still waiting for the image of the artwork for the framed pictures, which was my first order. I received the reviewing message for the second order. I’m hoping I get them both by Christmas, but not holding my breath.

I have been on the same step in the process for days now saying my image has been approved, but for some reason not sent to the artist.

Quality portraits, I love the design but too slow to deliver.

After 2 weeks, no progress on my project despite paying extra for “queue-jumping” expedited service. No response to multiple emails asking about timeline. There’s no way my gift will arrive in time at this point. There’s no way to cancel the order. I wish I had discovered the BBB complaints before ordering. Website looks sleek and was easy to use. Cute product concept. Update: I did finally hear from customer service and they were apologetic about the delay. I asked for a refund on the expedited service and they agreed. A few days later they sent a great image for approval, and I look forward to the canvas shipping soon. It will be too late to give on the date I was planning, but I look forward to giving the gift.

I really like the concept, but I did not find your website as easy to maneuver. It would be helpful to give a little more detail on the process.