Crown & PawReviews of crownandpaw.com

It says my order doesn't exist yet you have charged me for it. I haven't gotten any updates on it.

I was not shown a proof before purchasing!

Let me start out by saying 2 years ago I ordered my husband a Crown and Paw canvas of one of our cats. It was amazing and hands down the best gift I’ve ever given him. I ordered another canvas recently of a different cat. The quality of the artwork has decreased dramatically in the past couple years. The first one I purchased had that “painted” look to it and filled up a lot of the background. The second one was just a photoshopped picture of my cat’s head. And, there was a ton of background, they did not space it very well. I am very disappointed. It definitely looks bad especially next to the good one that is already hanging in my house. I hope you guys go back to your original style.

Do not use this website! I have wasted over $120 on what I thought would be great gifts based on a golfer theme. It turns out the “artist” does not check that the photo you provide does not block the background and destroy the theme you are trying to create. I alerted customer service that the golf club was obliterated in my gifts and they reassured me they would be recalled but they were shipped. My numerous emails bringing this to their attention were ignored. I now have useless gifts that have no resemblance to a golfer. Awful customer service. Waste of time and money I agreed with the photo of mine to use in each product ordered (I had sent 2 photos and there was a change I requested which was dealt with). I assumed the Crown and Paw image itself would be reproduced as shown on the website. I was ordering the golfer which on the website shows a golf club as one would expect. I thought the image sent to me was odd - no golf club head showing just a random black line in the background that looked very odd. Crown and Paw quality control should have picked up that they were not producing their advertised image! But they clearly didn’t! I sent numerous emails to Crown and Paw. Most were not acknowledged. I finally got one that said they were recalling the products from production and then in the next hour I got one saying it had been shipped!! Since then numerous updates on shipping and after a few days and all those shipping updates another one saying they couldn’t recall the production! No clear attention to the issue I raised. I will not be able to gift these products as the golf imagery is lost!

The ordering was easy, but that’s about where it ended for a positive experience. It definitely was more of a cut and paste and change his color rather than adjust the photo to fit the body and creatively make the photo seem “natural” like the examples on the site. The results were absolute not worth the price tag. I did end up requesting a revision and asking to correct it, and then after a back and forth with customer service of no help I asked to use a different photo. After submitting 4 more pictures, I was told all the photos were too “low quality” despite being taken close up, in natural lighting where you could see all the pups features - following the instructions for all my photos with just slightly different angles because I didn’t know what would work best.. but despite that I was told that my photos would cause the results to look poor. I asked what more was needed and they referred back to the instructions with no other solution offered. I wasted my money. After sending several emails back and forth to try to have the revisions started, I gave up and I requested a refund. It’s still ongoing and I’m currently on request 3 to get my money back yet I am still receiving customer service emails repeating that unlimited revisions are possible and that all I need to do is submit more photos of better quality. I have no faith that they can deliver any type of quality product, despite the examples that looked fun on the site. Looks like I will be contacting my credit card company to reverse the charge.

I ordered my product almost 2 weeks ago and paid for the 1-2 weeks fast shipment. Now as I check, it still has not been even pronted, or alone shipped. I think it is extremely disguiding, what they have on the website, if this is how they handle things.

I didn't approve for it to be printed

Can’t find my product. Been 2 weeks. Tracking system not working properly or my order got lost.