Crown & PawReviews of crownandpaw.com

We requested a refund and haven’t gotten a response about it yet.

After requesting a different costume for my dog I decided to cancel my order. I decided I didn’t like the photo with either background. I was told there was a $10 cancellation fee. I agreed to pay it. Hours later I was sent an email saying my order was approved and shipped. I gave no approval. I emailed the company and got no response. They do not supply a phone number. Beware! They don’t seem to work with their customers or care.

I was disappointed, after placing my canvas order request and not liking how it turned out, I was advised that I am only allowed to change the background one time. During the order process it did not specify this and I would think they would be upfront about how many times you are allowed to change it since you never know how your pet's picture is going to look on the body artwork. I would have gladly paid another few dollars to try several and see which I liked best. Again, online I am not happy with the product I was forced to order and have yet to see it in person.

False Advertising. Only photoshop. Not a painting

Paid 30 bucks for a coffee mug after being click baited with a discount offer.

Purchased with them with the full intention of loving it, unfortunately the pet passed away and I had to let them know I needed to cancel. Zero empathy and just "reminded" me of their cancellation policy. I do care, the pet had passed and it was no longer tasteful or respectful. I told them to cancel. Days later I am sent the same email asking me what I wanted to do and again their cancellation policy. I again had to tell them to cancel and don't understand why it wasn't already done. I was charged the silly fee for the "art" done which is clearly on a computer so that's fine. Have your $10 but cancel.. this took entirely too long to complete considering the circumstances. They were sure to tell me I could use it for a different animal though but after that, I would never use their company or refer them to anyone. If someone needs to cancel for any reason especially for the death of a pet, there is no need to send multiple emails reiterating the cancellation policy, just simply cancel the customer's order as they requested the first time.

It has been over two weeks. I have not received a proof of the product and the website says my order does not exist.

Poor communication on preview of product before the art work was shipped. Disappointed in the art work preview. Not representative of product promoted in media add. I would not recommend. Sadly very disappointed in product as it was a gift.