Crown & PawReviews of crownandpaw.com

After I placed my order, I did not receive a confirmation email with details of my order and order#. I placed two separate orders. A few days later, I did receive a preview of one of my orders, which I approved. Both orders were made on the same day, and it is now the 8th day since placing those orders and I have never rec'd notification with a preview of the 2nd order. I am having difficulty finding a way to contact Customer Service to find out about my second order.

I recieved an order confirmation on November 25th and was told it can take up to 5-6 days to be able to preview the art. Today is December 3rd (8 days) and I still have no preview or indication I will receive a preview anytime soon. If, by any chance, there is a problem with the rendition I am not confident my family will receive their Christmas present on time. In fact, I'm not confident in them recieving it on time now based on the delays due to COVID and the only correspondence I have with your company is endless advertisements filling my email inbox.

Website very clear, very easy to use. I placed my order 9 days ago with a preview of my order advertised to be ready in the next 3-4 days. I paid the extra dollars to get the faster lane. No preview until this day. Tried to contact the support but no answer. In the meantime, got 12 advertising mails. I know about the corona time but if it was written clearly that I sould expect delays, I wouldn't be that angry and I wouldn't have paid the extra dollars. Thinking about opening a case with PayPal.

12 days since ordering a pet canvas and still nothing from the company about proofing the artwork...something which the website says should take 2-3 days. I emailed customer services. Took them a few days to respond with ‘one of our artists is working on it’ yeah well they must be working pretty slow! What I do get from them however is at least an email per day asking me to place more orders and offering discounts on their products. I don’t want to place another order with you. I just want to know how my current order is coming along!! That’s the only email you need to be sending to me...how my order is doing. Your constant bombardment of sales emails turns me off your products.

Still waiting a week later to review my order. Hoping it’s completed and received in time for Christmas.

I don't think I can effectively rate my experience as I've not seen anything come through yet.

The website ordering process was simple. However, I've gotten to the "review the proof" and had a change. It's been over a week and I've gotten no response. I've also contacted them via online portal and today via email. I'm not impressed with their customer service.

While it was easy to choose my style and upload my photo. I was never sent a proof and my order is nowhere in sight. On top of it all I am getting emails that my item is now on sale!