Crown & PawReviews of crownandpaw.com

I wish the discount field would automatically fill in when a discount is offered, I can't ever remember the code to have it applied to my purchase,this is the second time I've missed out on a discount

I'm happy now after the issues with my order were sorted out. I'm excited to give this to my husband (he's going to LOVE it!). But in the beginning, it was so stressful and difficult to get a hold of anyone in customer service. There is no phone number to call, and it felt like I was ignored for a week. Email and social media messaging said that they would get back to me in 24/48 hours. I heard nothing for a week... I was so stressed out because I had no idea if anyone would get back to me (my first time using this service ) and my money had already been taken. Someone finally responded to me after I messaged them a few times on FB messenger. She was great and got everything sorted out quickly. A huge thank you to that rep for helping me fix my order and giving me peace of mind knowing I would get this awesome picture of our pups in time for Christmas. Give that lady a raise! Also, get a phone number for people to call!!!

I updated the size of the print and it didn't update properly, I switched it in the drop down and it listed the size but when I checked out it didn't update.

The process is very easy and the costumes are cute and fun. The turn around for art was longer this time, and that's to be expected with labor issues. However, I felt that the wait for the work was pretty unsatisfying. If these are truly artists, they should know what looks good and what doesn't. My dog's head was way down on the outfit and looked like she had no neck. In addition, the background space took up so much of the picture. It didn't look good at all. Lastly, there is part of the collar on the dress that looks like the artist messed up and it should be background. I don't like the picture very much and am not thrilled to have spent about $100 on what looks like amateur work. I wanted to revise it again, but the revisions I want are common sense and the artist should have caught. I see the flaws clear as day and the artist should have too. I wouldn't want my name on it. I only approved the final so I could get it here on time. I likely won't be purchasing again.

I was initially happy with how quick I received responses. However, now that I am trying to login to the website, I'm seeing an "order doesn't exist" message. So... does that mean that now that I've paid - I'm out $$? Why does the webpage not have a better login plan? Why should I have to login with an order number - and not with a name or an email? What if I make multiple orders - do I have to use each order number to login? Makes no sense.

I had to refresh pages multiple times and enter information multiple times.

The idea is great but I found communicating through their process difficult. they give you a preview but it is very small and hard to see in detail and give you a limited number of words to respond making it difficult to explain what you want. It would also be helpful if you could email a picture in response to show waht you are describing. Good product- poor communication system.

Because you have soo many designs to choose from, it would be much easier to search for the one I want if they were listed by image with the option to choose the format once the image is selected instead of showing search results for a poster, canvas, mug, etc all in the search history. Once the image is chosen uploading the pet picture is easy.