Crown & PawReviews of crownandpaw.com

I placed an order - no communication - no order received. I have been scammed our of my $$$$. Stay away!!!

It’s A scam website I paid 65 dollars for a EMBROIDERED shirt was sent a cheap screen print. They will take advantage of sad pet parents do not support.

Placed order on 9/23. Email and website say artwork proof will be sent in 1 to 2 days. Hadn’t received artwork by 10/6, so requested order be canceled because it was for a birthday gift that was no longer going to arrive in time. Told refund would post in 6 working days. It’s been well past 6 working days and customer support is ghosting me. No response to 3 inquiries via email or on one of their Facebook ads.

Don’t get your pet portraits here! If you’re unhappy, you will not receive a finished product. You will be charged, will not receive a product and you will not be able to contact anyone! Find a reputable company for your beloved pet portraits! I would give it a 0 if I could.

I've ordered over a month ago. The first proof took over a week and was in a completely different style than advertised. The second proof came three weeks later and did not include the information I had conveyed to C&P multiple times. I was supposed to receive a third proof jul 10-13, today is jul 19 and have still not received any update. They've missed every delivery window they've set for themselves and don't seem to care I've now asked to cancel and refund my money... but C&P is playing games. Their service is terrible, go elsewhere!

I have still yet to receive any updates on the status of my order at this point it feels like a scam

The portraits are adorable; however, the customer service is horrendous. On May 15, I placed an order for two portraits, both going to my address. Only one made it. I did some investigative work and found that rather than sending the portraits together, Crown and Paw mailed one to my address (got it) and one with an incorrect name and address, but with my zip code. I communicated this to the company, and I’ve still not received the portrait. When customer service does respond (via email only because there’s no phone #), I receive a BS status and then radio silence. My next stop is the better business bureau. Again, the portraits are super cute. God help you, though, if something happens.

I sent Crown and Paw a photo of my Border Collie with an intense stare that personified her personality. The print I got back made her look crosseyed. I had hoped it would be a reproduction of the photo I sent in. But it was not. When I complained to their customer service they asked me to forward a photo of the print I received. I never heard back from them. Very disappointed in the quality of their work. I’m not going to be using them or referring them