Crown & PawReviews of crownandpaw.com

I have not received my email for review and it is past the time I was given to review my purchase. This is a Christmas present and it is not looking like it will be delivered in time

I love the idea of what Crown and Paw offers... pretty clever, but as a consumer I would like to have seen a proof of the art piece that I bought when creating it.. I know logistically not feasible probably, but I only had one picture to work with and have no idea if it will work. I then followed up with an email inquiry, with no response back. My total was $140 and sure would like to see what I am getting... that is my only criticism... the rest is pretty cool!!

Website is pretty easy to use and has lots of options. Everything is taking very long, which is understandable because I think they were overwhelmed but the lack of communication about it is within their control. My item has been a week at a step that is supposed to take 1-2 days; I would have appreciated a pop-up when I approved my art or an email between then and now with an estimated date/timeline. I was also charged an "international transaction fee" on my credit card for my order (I am in the US) with no indication that would happen.

Great idea etc. Waiting on my artwork. Hopefully they will get it done pre-Xmas

I am excited to see my picture and im sure it will be fantastic. but i ordered this a week ago and it seems the picture is still just in processing and i keep getting emails to review them. I dont think it will show in time for christmas which blows. i thought almost three weeks would be enough. but anyway they want a review now, this is all i have to review about.

Don’t really understand why it takes so long to even be able to review the images on the selected template.... It’s been 9 days since I placed my order and haven’t even reviewed it yet.

I was told on 11/30 I would receive a preview in a few days and I still have received nothing.

I originally had given the company 1 star due to massive problems getting an order updated to a different size. I am moving up to 3 stars now because of one customer service person who actually responded in a timely manner and fixed my order. I do like the artwork and had zero problems with that part of the process so my only issue was customer service. I do hope in the future that they hire more customer service reps to keep up with customer communication and possibly add a call in phone number.