M B.
Fun idea and good customer service
I appreciate the timely responses, politeness of the customer service, and flexibility to make the photos I sent in work. I can’t wait to receive the products I purchased and see how they look in person. I feel like an improvement would be to have the customer send in 3 photos and your team pick which one would look the best with the background they picked? Instead of only allowing one photo change? I feel like there would have been less back and forth. I work 2 jobs so having to send emails back and forth was exhausting. The only negative feedback I have is the absurd amount of promo spam emails I’ve begun receiving after my purchases. Please please stop sending me emails, it’s infuriating. My cousin gifted me this for my birthday so I wouldn’t have done it otherwise. Maybe consider gift cards or credits? She had to Venmo me the amount. Not terrible by any means, but less of a gift feel. Other than that you have a fun company idea happening here and I wish you much success! Edit: I received my products! (A blanket, mug, and pillow) And they are all awesome! The blanket is especially soft and cozy, been using it every night :)
Response from Crown & PawSep 23, 2021
Thank you so much for your feedback! We truly appreciate your kind words! Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Thank you for choosing Crown and Paw and thank you so much for the wonderful 5 stars!❤️👑🐾