Crown & PawReviews of crownandpaw.com

Still don't have any tracking or any info about my order AT ALL. I ordered this over a week ago. The tracking dashboard that was emailed to me says "order not found" when I try and enter my order number in. I emailed the customer service email provided and they told me I must have been using the old platform? What does that even mean... So I asked how can I track my order then? And they responded that my order is in production and to wait. They completely dodged my question. The person emailing me also could not type to save their life. It was super unprofessional. I've ordered from Crown and Paw a few years back and it was a complete nightmare getting my canvas. It took 3 months and when it was finally done, I had to chase it down at USPS.. I only ordered again because the only positive thing about Crown and Paw was that the picture was outstanding. I was hoping that because a few years had gone by that the tracking and information team would be better, but I'm starting to think that is it going to be the same as before. I also have no hopes that it will be here in time for Christmas.

I accidentally ordered the wrong size and immediately sent a message asking for correct size…. It took days to receive an answer and then I have been sent 2 messages saying an invoice has been sent but I haven’t received it!!! I advised of this twice but no response! It’s supposed to be a Christmas present and now not sure if it will get here on time!!!!

You have discount codes that don’t work. I’m not messing around with games. I was going to order more, I don’t have time for stupidity!

Poor ... purchased a gift card and doesn't seem to work sent messages for help and its been over a week with no response!!

Very disappointed with this service. I would have cancelled my order if I wasn't worried I wouldn't get my money back. Ive emailed several times and commented on Facebook with no reply. On your website it says 1-2 days for artwork and it took 8 days to get to me. Once the artwork arrived it was wrong. 2 images were provided for 2 different t-shirts and it came back with 1 image. Now I am sure I will not get these in time for Christmas. Will not be recommending this service

The head is way too small compared to the body. Over all disappointing. I guess it is a gag gift and a joke. So not what I was hoping for

I sent a customer service email because I was charged incorrectly, and instead of a response I’ve now gotten three spam advertisement emails.

I still haven't even gotten approved artwork yet. I've been waiting since the 20th and last week they simply quit responding, the very moment I gave them more money to change the picture. At this point I'm not sure I'll ever get my canvas.