Crown & PawReviews of crownandpaw.com

The overall online experience is smooth and after placing my order, I liked how I was able to track the process of my order via the dashboard (i.e. processing order, ready to send to artist, etc.). The proof of my artwork also looks great but I am still waiting to receive it in the mail. The one piece of constructive feedback is on the anticipated delivery time of my order and the communication I received. I placed my order on 11/30 (processed on 12/1) and had anticipated my order would arrive before 12/25 for the holiday. I also payed an additional fee to jump the queue to fast track my order as a safe guard. I received an email stating I would see my proof within 2-4 days, but it was 5 days (which was the timeline for anyone who placed their order AFTER 12/1). I quickly approved the proof after only 20 minutes from receiving it. It has now been 8 days that it was "sent to print" and, if the status in the dashboard is correct, it has not shipped. Meaning, I will not be receiving this gift as anticipated for 12/25. I understand the holiday time is hectic and now more than ever there are delays in shipping. However, with it now being 12/23, my order still has not shipped so that is not the concern. If my order would have shipped with the anticipated time of being delivered before 12/25 but the shipping was delayed, I would understand. I feel it was communicated several times that my order would be completed and deliver in time for the holiday but it has not. It gave me a false level of confidence.

I purchased the artwork on November 29 and paid the extra for the fast delivery and confirmed delivery before Christmas. I hope the product looks good, and the business idea is great. I'm just disappointed with the slow turnaround time.

The communication hasn’t been the best. I got an order confirmation but nothing else except junk mail from crown and paw since I ordered. I also paid for priority shipping so my package would arrive by Christmas, but have still not received my product. I have left many emails and even messages on Instagram, but haven’t gotten any responses. At this point I am just hoping I get my package. I also don’t like that the company doesn’t have a customer service number.

It’s hard to review before I’ve seen the finished product. It would be more helpful to send a review after I’ve received the order.

Sadly, not accurate with timeline.

Where is it? Website says it’s STILL waiting for production, despite being signed off by the artist over 3 weeks ago. I have mixed feelings about leaving this review. This is the 4th time I’ve ordered from them. I LOVE it when it finally comes. But they are ALWAYS late. Like a month! After I get it (socks, mugs, paintings) they are always awesome. But never in time for the holiday, no matter what they say on their website. And it’s not fair for them to do tons of advertising before holidays with an implied expectation that you will actually get it. Bottom line: you will love it. But order by Oct if you want it for Christmas.

I was told I was see a review of the picture by the 10th of December. I still haven’t seen anything and i’m sure now I wont get it by Christmas! Sad!

I was supposed to have a proof last week and still don’t have it.