Crown & PawReviews of crownandpaw.com

I ordered four canvases and the ‘Review Your Artwork’ process was quite frustrating. The artist(s) would not show me the exact images to be printed for 3 of my 4 pets… yet wanted my approval to print. My drafts were very zoomed out (space around the animals and visible arms/waists on a few, which I didn’t like). I provided the same feedback on all of them - that I wanted the image zoomed in with shoulders touching the left and right sides of the canvases. The artist(s) responded with a message that they would zoom in before printing, however, made no changes to my draft. I replied that it’s difficult to approve something for print when you can’t see the actual image and politely asked to SEE my requested edits… but, again, I only received a message that they would zoom in before print. I was left with no choice but to approve the artwork without seeing my exact images first. When they were delivered to my home… only 3 of the 4 were zoomed in like I requested. They printed my least favorite draft (with visible waist and arms). This is really frustrating given the investment and that the company prides themselves on unlimited edits to ensure customer satisfaction. Perhaps I’m wrong, but I assume most customers want to SEE their exact image(s) prior to approving for print. I saved my screenshots of my draft images with the artist(s) response: “Customer wants to zoom in the artwork, The empty spaces around the edges of the design will not be visible on the front of the product once printed. Please note that the pet artwork will not look zoomed out like what is in the preview. The empty spaces are included in the digital design in order for our team to be able to adjust the position, zoom in and scale the design properly in the printing process.” Unfortunately, I wasn’t able to trust this process as an unsatisfactory image was printed and delivered to my home.

Way too many “extra” links and tips and payments likely won’t shop here again

The website wasn't very easy to navigate on my phone. On my computer it was better, but still kind of frustrating.

It was advertised on site that 30% discount would be applied at checkout. However at checkout, there was no discount visible. Only after I closed the browser did I receive a text stating that "IF" I returned to my cart using the link provided in the text would I receive the aforementioned 30% discount. After clicking the link I was able to complete the order with the promised 30% discount. I believe this is a deceptive business practice in which some customers believe that the discount would be applied right after submitting payment. However, I found that I was offered the discount only after I failed to submit payment for the original non-discounted price. I fully believe Crown & Paw does this in hopes that the average customer will not bother requesting a refund or going through the hassle of getting the discounted amount refunded, resulting in Crown & Paw getting full payment for orders for which it offered a 30% discount. This is deceptive.

Never given an order number via email. Then when requested to review the artwork it asks for an order number. I have a transaction ID and an invoice ID but neither worked. I have checked every email from you guts and can't find one anywhere. I have never experiencedthis before. before. Make sure to save your order number from the website and don't expect an email with the information.

Anytime after I place an order with you, I get spammed to buy more more more. It's ridiculous - be grateful that I purchased anything at all. I have been waiting for the Image Review email for days but because I received 20 other spam emails it slipped through and I missed it. All customers need is a confirmation email of their order, the image review email and a item has shipped email - it's simple

I was misled by an email which said a 30% discount would be applied at checkout. It was not. I hope to be reimbursed the difference

At checkout I continually received an error that said my payment could not be processed because my payment amount had changed. However, it wasn’t clear in the checkout page (using iOS with Safari) where that change had occurred. The total price hadn’t changed after each error. Finally, after the third time attempting to process, it finally took, albeit with a higher charge. Ultimately what appeared to happen is that one of the upsells I provided at the end - and which I selected - seemed to flag a change in the amount, which triggered the error I was seeing. However, my cart amount didn’t get reflected after the first reload but did after the second. So all to say, it was a confusing experience, and one I’d recommend you consider looking at to better integrate the processes/services that facilitate payment processing - appears they were asynchronously updated, resulting in me having to navigate the checkout process a handful of times before everything updated appropriately.