Crown & PawReviews of crownandpaw.com

Put in my order, uploaded photos and was charged. Went to check the order online a few days later because I was not able to view my order dashboard. It said I had no order, so I emailed support which said I didn’t have any photos on my order. You would think someone would have reached out to me if the order was not complete, or better yet why did it go thru with no photos?!? I resent the photos and still can’t view my dashboard… almost ready to cancel this Christmas gift for my wife. So disappointed!

It has been over a month and my order hasn’t even been sent! Very unhappy with this service..

I am very upset with your company. I have reached out to you several times to request help. I have two large orders that DID NOT ARRIVE. ORDER # 486886 WHICH CONSISTED OF FIVE ITEMS A TOTAL OF 282 DOLLARS - of which only two items got here. The lone ranger and the aristocrat. NONE OF THE OTHER ITEMS ARRIVED HERE. The last response I got was to ask neighbors if they have the package or look for a notice. ????? NOW WHAT? NOT A GOOD RESPONSE. I also ordered with you a blanket and another canvass ORDER NUMBER 489504 IT HAS NOT ARRIVED EITHER. I NEED TO SPEAK WITH SOMEONE . As I am sure you know there were christmas gift which need to be mailed from me to somewhere else. I am running out of time and patience and money. This was a big spend for me and now I am without gifts for all these people. I have received nothing but automated responses from your company, NO CUSTOMER SERVICE NUMBER OR A PERSON TO HELP ME FOLLOW UP ON THIS. Please provide me with somone who can help me find these items or have them resent. Thank you, Nile Butta

I cancelled my order and was charged a $10 artwork fee after two horrible proof reviews.

The photo quality was terrible. There are white horizontal stripes running through the entire photo where it looks like it was printed with an inexpensive printer. For over $50 I expect a little better than something that I could have printed myself. I regret buying this. I’m wanting to give this to my family as a gift and it looks like I made this on photoshop and printed it on a home computer. It doesn’t look like I spent over $50 on their Christmas gift. It looks like it cost $10. I would have been better to photoshop it myself and print it at staples. Also I shouldn’t be charged an additional $10 for a digital copy, when it was so expensive to begin with.

The package never shipped. Clearly a scam

I placed several orders with Crown & Paw in the last 3 weeks and have yet to receive any information or status updates on my order, even thought the site says they’ll be in contact in a couple of days with a proof — nothing. I’m seriously wondering if my gifts will be here in time for Christmas.

I have sent several emails on the status of my order with no resolution. Very disappointing.